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cci to get the seats reserve for the cx called back office spoke to Gautam seat nos are J35,36,39,40 ref no is 7CL8KH69
cci to change the date and time on the advance tickets
offered coj and coj accepted
made a new booking
cci cancel the tickets
offered a full refund
cci change the date and time on the flexible tickets
offered a refund less £10 charge
made a new booking
cci to state that the customer is unable to use the m tickets
arranged a replacement tickets
ref-
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