Notes

*******Opening********

Hello, my name is Umesh. How may I help you?


****Apology & appreciation*****

I am sorry for the inconvenience cause to you .

I completely understand your disappointment. That's definitely not what we want our customers to experience and will definitely look into this.

I am sorry to know that you have received an empty box.

Thankyou for providing me the details.

I am sorry for the disappointment this has caused you.

*****assurance*****

I appreciate your patience and cooperation in this regard .

Your understanding is highly appreciated in this regard.

Please be assured. I will surely help you in this regard.

Please be rest assured and allow me to assist you in a better way.

******Confirmation******

Just for confirmation are you referring to ""?

Thank you for your confirmation.

***********snap shot ***************


Could you please share a snap shot of the item received so that I can escalate the issue and help you in this regard ?

**********Probing**********

Could you please elaborate your query so that I'll be able to help you in a better way?


*********hold*********

Could you please allow me two minutes while I do this for you?

Could you please allow me two minutes while I check what I can do for you in this.

Could you please allow me two minutes while I check with my available resources?


*******Send snap steps******

1.) go to email composer from your registered email id

2.) click add attachments

3.) add attachments

4.) send it to [email protected]


*******Refund done*********

To assist with the issue, I have request full amount of Rs. 379.00 to your bank account and same will be credited within next 3-5 business days.

To assist with the issue, I have request full amount of Rs. 758.10 to your original payment method and same will be credited within next 3-5 business days.

To assist with the issue, I have request full amount of Rs. 1320.00 to your amazon pay balance and same will be credited within next 2 business days.


You can see your refund requests here -

www.amazon.in/gp/css/summary/edit.html?orderID=402-7712496-7514715

It will be credited By Wednesday May 23 2018.


*****Feedback and escalation******

In this case, I have escalated this matter to our higher authority.

Further, I have taken your feedback and escalated this to concern department, so that such instances never happen again with our valuable customers like you.


*********Further assistance*********

You are most welcome.

Is there anything else I can assist you with?


*********Ending********

Thank you for contacting Amazon. We hope to see you again soon.

To close this window, please click the "end chat" link.


I have checked and would like to inform you that you are eligible for Rs. 250 cash back on this order.

Further I would like to inform you that Cashback will be credited to customer's account within 3 days of the shipment of the products.

As I have checked that the order has not been shipped yet, I kindly request you to wait for 3 days after the shipment of the order for the cash back.

Be assured, you will receive an email confirmation when the item will be out for delivery.


I would like to inform you that the estimated delivery date is the automated generated date and is the expected last date of receiving your order in case of any delay due to technical issues.

However I can't commit that your product will be delivered before Estimated Delivery Date, Still I understand that the product is important for you and I have forwarded your request to our shipping team, please be assured that we will try our best to deliver the package in the least possible time as we never intend to disappoint you.


I won't make you any false promise that it will be delivered to you today as it would set wrong set wrong expectations for you, however we will try our level best to get it delivered to you by today.




Hello,

It looks like something caused our chat to be disconnected. I'm really sorry for the inconvenience.

I understand that you want to know about the Huawei Nova 3i gift card.

I have checked the details and found that the item will be In stock on August 11, 2018.

You may pre book it now, however it will be delivered to you after the estimated delivery date generated once the order will be in stock.

Your understanding is highly appreciated in this regard.

If there’s something else I can do to make this up to you, please do let me know, I'm looking forward for your reply.

Thank you for your patience. We look forward to seeing you again soon.




Hello,

I'm sorry to know that you did not receive your order however the trackingis showing delivered for the order #404-8252129-5370748.

I completely understand your disappointment. That's definitely not what we want our customers to experience. Please be rest assured and allow me to assist you in this.

I have checked the tracking and it is showing delivered on 6 February 2018, as you have not received it yet I would like to inform you that the matter has already been escalated to our shipping department.

All reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigations.

Normally we would send a replacement order at no additional charge, but in this case it is possible that you might receive both the orders and it will be an additional inconvenience for you to return the duplicate shipment.

To make this right for you, I request you to please check with your family members, neighbors and building security if they have collected the package on your behalf.

In case you are not able to locate the package, there is no need to worry, Sometimes a carrier will accidentally scan a parcel as delivered when it's still on the way, you can expect it to deliver by 10th February, 2018.

Please be assured your money is with safe hands and we are here to take care of all these and we'll take every action to prevent you from bearing any loss.

If we will be unable to deliver your order by 10th February, we will refund the amount you have paid for the order.

Further, I have taken your feedback and escalated this to concern department, so that such instances never happen again with our valuable customers like you.

Please don't hesitate to contact us if you have any questions or need further assistance. We'll be glad to assist you at any point of time.

We look forward to see you soon.


Umesh: As I can check that there was some delay in the delivery of the order due to some courier restrictions. However you need not to worry for the same.
Umesh: As I can check that the issue have been resolved now.
Umesh: And the courier team will attempt the deliver the order for the order by today.
Umesh: And as the delivery date for the order is for today, therefore it will definitely be delivered within the given time frame.
Umesh: Further to make sure that there won't be any further delay, I've contacted the courier team and strictly asked them to deliver the order to you by today positively.
Umesh: Also I've asked them to contact in your phone number before the delivery for the confirmation and convenience.
Umesh: Please be assured that the order will be delivered to you by today positively.
Umesh: There is nothing to worry at all.
Gopal Krishna: KK UMESH , THANK YOU VERY MUCH.
Umesh: Yes sure Sir
You are most welcome
I hope this is helpful ?



I have checked and see that the no tracking is updated since 10 August 2018 on this order, so it seems that , the package is lost in transit.


I do apologies for the same, as the current situation due to flood in Kerala, I will not be able to help you with the replacement of this item, so I am issuing full refund to your original payment method .



I have checked and see that, the is updated as "Carrier unable to contact recipient to arrange delivery."

Do you have any alternate number so that I can forward the same to carrier to help you with the delivery?


***********WMS*********

I have checked that, the Estimated Delivery Date for the item is Thursday 6 September 2018

So, I request you to please wait till tomorrow for the item to be delivered to you .

Also, to make sure, there won't be any delay, I have contacted the carrier team and asked them to deliver the order to you at the earliest .

Please be assured, it will be delivered to you by tomorrow at any cost .

Moreover, I am making a followup to check it personally till the delivery of the items.

Be assured, you will receive an email confirmation when the item will be out for delivery.