Notes
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Options Given: offered to book new tix for outward and refund the old tix
Agreed Solution: cust agreed. but since CCH is in a meeting couldn't take the authorization asked cust to call back later. added the new journey to shopping basket.
[email protected]
Decision Tree Code: n/a
[email protected]
2403889312
Customer Query: CCI for COJ with promo code received from Euston station
Options Given: informed the cust to book tix online with promo code. new tix booked by cust ref#2403889312. arranged refunds for old journey as per t&c
Agreed Solution: cust agreed to the above option
Decision Tree Code: n/a
CB76FKWK
avalon
Customer Query: CCI for tix and bike reservations
Options Given: called in SBO Avlon for bike reservations ref#CB76FKWK. booked tix for the cust
Agreed Solution: cust agreed
Decision Tree Code: n/a
Virgin train
[email protected]
Customer Query: CCI for refund enquiry
Options Given: gave the addr for refunds. informed cust to send the tix vi recorded delivery
Agreed Solution: cust agreed
Decision Tree Code: n/a
Customer Query: CCI enquiring email received for complimentary train journey
Options Given: checked for any email sent.
Agreed Solution: cust disconnected after informing about the same
Decision Tree Code: n/a
Customer Query: CCI for bike parking at Rugby station
Options Given: informed cust abt availability for bike parking
Agreed Solution: cust agreed.
Decision Tree Code: n/a
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