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Thanks for writing in.
We would like to let you know that we completely understand you concern that you want to change your payment method.
We like to let you know that Cash on delivery to Prepaid payment option will now be available when the order status is between "Approved" to "Out for Delivery"
-You will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'
-From 'Approved till dispatched', the Cash on delivery to Prepaid option is available for all courier service providers. Once the item is 'Dispatched till Out for delivery', the Cash on delivery to Prepaid option is available only for Ekart shipments.
-There is no change in Cash on delivery to PhonePe payment conversion (when the product is Out for deliver ).
Below are the eligibility criteria to avail the COD to Prepaid payment conversion:
- Orders with single unit
- From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
- The status of the order is between 'Approved to OFD'
- Current payment mode is COD (Cash on Delivery)
- You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/sms
Below are the eligibility criteria to avail the COD to Prepaid payment conversion:
Payment methods available are:
Debit Card
Credit card
Netbanking
PhonePe payments
Steps to make payment:
You will see a new button 'PAY NOW' on web/ App under 'Track your order' page as shown below only if all the above criteria's are met
Hope this helps.
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