Notes

cstmr not aware of cancl & contact no.of wishmaster

Hi,

Thanks for writing in.

We understand your concern about the delivery of your order 'OD112728565505555000' and also about the contact details of the Wishmaster.

We're sorry to let you know that we will not be able to share the contact number of the Wishmaster.

Also, we see that your order for 'So Sweety Casual Half Sleeve Printed Women's Dark Blue Top' was undelivered due to rejected at the time of the delivery.

If you would like, you can place a new order for the item any time by clicking the below given link:

https://www.flipkart.com/so-sweety-casual-half-sleeve-printed-women-s-dark-blue-top/p/itmf6jvgraqp2tqm?pid=TOPF6GVXZA5ZDFXE

Hope you will understand.

tagging-- cx not aware of cancelation......solved





gift card...IN1807110026506859220


Hi Deepanshu,

Thank you for your valuable time while writing in.

We understand your concern that you want to extend the validity of your Gift card.

We are sorry to let you know that, we are unable to extend the validity of the Gift card with the number 6000171025069369 and 6000171024347532.

We would like to let you know that this Gift Card was valid from upto June 29, 2018 and the validity of the card has now expired. This is based on the non-extendible validity term of 1 year set by the issuer Qwikcilver Solutions Pvt. Ltd which is a private limited company incorporated under the laws of India, and is authorized by the Reserve Bank of India (RBI).

As Gift Cards are valid for a year from the date of issue, a reminder email would have also been sent to you a week before the validity ends so you can use it to buy your favourite items on Flipkart within that time frame.

You can also refer to Flipkart Gift Card Terms & conditions here https://www.flipkart.com/pages/giftcard-tnc for more details.

If you have any other concerns, feel free to reach out we will be glad to help in any way we can!

We would like to thank you for your understanding.


tagging--- how to use EGv ----solved
invoice denial

Hi Vijay,

Thank you for writing in.

We understand that you want a copy of the invoice for your 'Image BUY SURETY 100% Original & Genuine Powerful sound with enhanced bass Wireless/bluetooth waterproof/sweatproof magnetic suction sports bluetooth Bluetooth Headset with Mic' with Order ID: OD112746922891765000.

We are sorry to let you know that since you have created a return request, the seller will not be able to fulfill your request of the invoice due to legal restrictions.

We would like to let you know that you don't need an invoice to return the product.

However, once the product will deliver to you, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope you'll understand.


Path Selected Product Purchase Queries > Product Specific Information > Cancellation and Return Policy info
.......solved


paylater...
Hi Jagdish,

Thanks for writing in.

We understand your concern that you're not able to found 'Pay Later' option in your Flipkart Account.

We are sorry for the trouble you had to go through.

We request you to update your mobile number and verify to continue using BNPL option.

Hope this helps.

tagging


shipping cghargez


Hi Rajib,

Thanks for writing in.

We understand that you'd like to get free delivery of your 'Singer Jiffy 500 W Mixer Grinder' and 'Taparia Combination Screwdriver Set'.

We'd like to let you know that shipping charges vary based on sellers and products. You'll can get free delivery for purchases made from sellers with a 'Flipkart Advantage' badge for purchases above Rs. 500/-. Some products like the wide range of products listed on Flipkart will have no delivery fees at all.

Since you've placed orders from the sellers, you have been charged for shipping accordingly.

We would like to thank you for your understanding.


i am not able to use my gift cards for payments please help...IN1807262030587365632

Hi,

Thanks for writing in.

We understand your concern that you were not able to use your Gift Card to shop with us.

Please share your Gift Card number within 72 hours. So, we can look into this and help you out.

Hope to hear from you soon.

taaggijn Product Purchase Queries > Product Specific Information > How to use/redeem EGV

cstmer details...73 hhs


48 hours - IN1807151006299549823
Returns > Reverse Pickup Related > Return status ...solved


Hi,

Thanks for writing in.

We understand your concern about 'Supreme Home Collective Blue, Maroon Velvet Carpet' with Order ID: 'OD112764549728132000'.

The seller has cancelled your replacement and it will take 48 hours to update in our system. No worries it will not take more than 48 hours.

However, you can create a new return after 48 hours.

It's really simple! Just follow these steps:

• Log in to your Flipkart account
• Click on 'Orders'
• Select the product and click 'Return'

In case you will not be able to create a return, please feel free to write back to us, we'll be happy to help you out.

Hope this helps.


Hi Sanu,

Thanks for writing in.

We understand your concern that you are not able to place the order on your Pincode '685553'.

We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We would like to thank you for your understanding.


cx unable to place order on his pincode....
info given...



complete protection plan..



Hi,

Thanks for writing in.

We understand your concern that you would like to purchase Complete Mobile Protection Plan.

We are sorry to let you know that the Complete Mobile Protection Plan is only available when you placing the order.

In case there’s anything else we can help you with, please feel free to contact us and we'll be happy to help you.

We would like to thank you for your understanding.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


VAS>>>Ware...



EMI break-up info

Hi ______, 

Thanks for writing in.

We are sorry to know that bank is charging interest for your order '_________' for '___________'.

We would like to let you know that Flipkart does not charge any processing fee for this payment mode and also Flipkart is not responsible for interest charged by the bank.

However, you may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.   

Also, we'd like to let you know that the interest of Rs. /-charged by the bank has been deducted from the final amount you have paid. For more clarification here is the price breakup:  

Item Value- Rs. 10999/- 
Interest (charged by Bank)- Rs. 616/-
No Cost EMI Discount- Rs. 616/- 
Total EMI for 9 months- Rs. 10999/-  

Hope you will understand.