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Thanks for writing in.
We understand your concern about the product 'EnerZ Melody Wired Headphone' with order ID 'OD111074562043757000'.
We're sorry for the trouble you had to go through.
As per our records, it is mentioned that your issue has been resolved by the technician visit.
If still you facing any issue we request to please visit service centre.
The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand/authorized service center and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorized service centers within the warranty period.
Here are the details to the brand/authorized service center is the brand support link:
https://www.asus.com/in/support/Service-Center/India
18002090365
In the unlikely event of the brand's authorized service center not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
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