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Thanks for giving valuable time over a call. As per telephonic conversation,We understand your concern that your received different product 'GS SMART Tempered Glass Guard for Samsung Galaxy S9 Plus {Flexible}'.
We're sorry for the trouble you had to go through.
We deeply value your relationship with us. Unfortunately, we didn't meet your expectations this time and we understand you're disappointed.
We assure you that your feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.
To set this right the seller will happy to refund the product and since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled.No worries, this shouldn't take more than 24 hours.
You can write back to us and we will assist you in the best possible way to create your return for your product.
If there's anything we could do for you, please let us know and we'll be happy to help.
We would like to thank you for your understanding.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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