Notes

heating t/s


Hi Dattatraya,

Thank you for writing in.

We understand your concern that you want to return the product 'Honor 9 Lite (Midnight Black, 64 GB)' and we're sorry for the the trouble you have to go through.

We'd like to let you know that the below are the basic troubleshooting steps that may resolve your issues with product:

Rebooting your device gives it a fresh start and is sometimes all you need to fix your issue.
 
*Press and hold the Power button on your smartphone to Reboot the device (If reboot isnt available, turn Off and then turn On your smartphone).
 
If you want to know how long the device has been running, follow the steps below:
Open Settings
Scroll down and tap About Phone (If you don't find this, tap System and then look for About Phone)
Tap Status
Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)
Check Battery Usage


1. Pull down the notification panel and open settings
2. Tap Battery and then tap the battery icon
3. This list is a breakdown of what is draining the battery.
 Check for an OTA update
Things to remember before the update:
Make sure you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Please backup any important data, if required.
Pull down the notification panel and tap settings
1. Scroll down and tap System
2. Tap System update and then tap Check for update
3. If an update is available, tap download and install
4. If an update is not available, the device will show you that the current software is up-to-date
Pull down the notification panel and tap settings
1. Scroll down and choose System
2. Tap Reset options
3. Tap Reset app preferences and then tap Reset Apps to confirm
Perform a Factory Reset

There might be data loss.
If required, backup data.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.
Pull down the notification panel and tap settings
1. Scroll down and choose System
2. Tap 
3. Tap Reset Phone
4. Tap Erase all data (factory reset) to initiate the factory reset.
Note: During setup after the reset, please make sure the customer doesn't restore the settings. Inform the customer to set up as a new device. (Some Settings or Apps might be the root cause of the actual issue).
Also, not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

We'd like to let you know that there is only 10 days replacement policy is applicable on the product delivered to you, if it is damaged, defective or not as described on our website or app. We're sorry to let you know that the seller does not offer refund for this category and hence, won't be able to fulfill your request.

Click this link http://fkrt.it/sDargyNN to know more about cancellations and returns on Flipkart.

However, if still issue persist after performing these troubleshooting steps, you can write back to us within 72 hours so that we can assist you further.

Hope this helps.





hanging and freezing t/s

Hi Sunil,

Thank you for writing in.

We are sorry to know that you are facing issues with your 'Smartron t.phone P (Black, 32 GB)'.

We'd like to let you know that the below are the basic troubleshooting steps that may resolve your issues with product:
1. Reboot the device
Press and hold the Power button on your smartphone to reboot the device (If reboot isnt available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:
- Open Settings
- Scroll down and tap About Phone (If you don't find this, tap System and then look for About Phone)
- Tap Status
- Scroll down and check Up time (The time listed here is in hours. Anything above 168 hours needs to be rebooted.)

2. Check for available storage
- Pull down the notification panel and tap the settings icon.
- Scroll down and choose Storage.
- Check the available free space.

If the space is running less than 10%, you may need to free up storage.
- Tap Manage Storage
- Request you to free up space and remove pictures and videos which are already backed up.

3. Reboot into safe mode
- Press and hold the power button.
- Tap and hold the Restart button on-screen
- In the safe mode confirmation box, tap OK.
- The phone should now reboot into safe mode. This can be confirmed by the safe mode icon at the bottom left corner.
- Now, please check if the device has the same issue. Eg: If a particular app wasn't working correctly, open the app to check functionality.
- Just reboot normally to exit safe mode.

4. Uninstall recently installed apps
If the issue goes away in safe mode, a recently installed app is most likely causing the issue.

- Restart your device to exit safe mode.
- Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
- Once you remove the app that's causing the problem, you can reinstall the other apps you removed during testing.

WARNING: We'd like to tell you that uninstalling an app may cause app data such as game levels, saved passwords etc. to be lost.

- Pull down the notification panel and tap the settings icon.
- Scroll down and choose Apps.
- Look for the app you want to uninstall and tap on it.
- Now, tap Uninstall and then confirm by tapping OK.
- You should now see a confirmation that the app is successfully uninstalled.

5. Check for OTA update
Things to remember before the update:

Make sure that you are connected to WiFi. (If Wi-Fi issue, you may have to use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update
Please backup any important data, if required.

- Pull down the notification panel and tap the settings icon.
- Scroll down and choose About Phone
- Tap System updates and then Check for updates
- The device should now look for available updates.
- If an update is available, continue to download and update.
- The device will reboot once updated.
If there is no updates available, continue to the next step.

6. Perform a factory reset
WARNING:
- Please beware of data loss.
- If required, have the backup data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

- Pull down the notification panel and tap the settings icon.
- Scroll down and choose Backup & reset.
- Tap Factory data reset.
- Tap reset phone.
- Draw the pattern or enter the pin if applicable.
- Tap Erase everything to initiate the factory reset.


Note: During setup after the reset, please make sure that you don't restore the settings. Please set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, we request you not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

However, if still issue persist after performing these troubleshooting steps, you can write back to us within 72 hours so that we can assist you further.

Hope this helps.




t/s for redmi software

Hi,

Thanks for writing in.

We understand your concern that you are facing an issue with your product 'Redmi Note 5 Pro (Gold, 64 GB)' with Order ID 'OD112882171393457000'.

Below are the basic troubleshooting steps that may resolve your issues with product:

Restart the device

- Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

- Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

* Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

- If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

* Update the app

- Click on the URLs in each step to view the screenshot
- Open Play Store
- In the search box, look for the app you want to update (In this example, it's Flipkart)
- If available, tap update
- Once updated, open the app

* Clear data and force stop the app

- Click on the URLs in each step to view the screenshot
- Pull down the notification panel and open Settings
- Scroll down and tap Installed Apps
- Tap the drop-down to sort by App name
- Scroll down and then choose the app which has the issue (In this example, it's Flipkart)
- Tap Force stop and then tap OK to confirm
- Tap Clear data and then tap OK to confirm

* Uninstall/ Install the app

- This might be an App or compatibility issue. If you do not need this app, please uninstall it and do NOT download it again.

* Uninstall App:

- Tap and hold the app you want to uninstall and drag it to the bin on the top. (In this example, it's Flipkart)
- Tap Uninstall and watch the icon burst.

* Install/ Download App:

- Open Play Store
- In the search box, look for the app you want to install/ download. (In this example, it's Flipkart)
- Tap Install
- Once completed, tap Open

* Uninstall recently installed apps

- Perform this step only if the customer says that the phone worked fine previously.
- Uninstall recently downloaded apps one by one to see if you can find the app that's causing issues. (see steps below)
- Once you remove the app that's causing the problem, you can reinstall the other apps you removed during the test.

WARNING: Inform the customer that uninstalling an app may cause app data, such as game levels, saved passwords etc., to be lost.

- Click on the URLs in each step to view the screenshot
- Tap and hold the app you want to uninstall and drag it to the bin on the top. (In this example, it's Flipkart)
- Tap Uninstall and watch the icon burst.

* Check for an OTA update

- Things to remember before the update:

- Make sure that you are connected to WiFi. (If Wi-Fi is the issue, you may have to use the mobile data)
- Make sure the battery is charged above 50% or is connected to the charger during the update
- backup any important data, if required.


- Click on the URLs in each step to view the screenshot
- Pull down the notification panel and open Settings
- Tap About phone and then System update
- The device will now look for an update.
- If available, tap update to start downloading.
- Once the download is complete, tap Reboot now.

* Perform a factory reset

- WARNING:

- You might loss the data.
- If required, you can have backup data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.


- Pull down the notification panel and open Settings
- Scroll down and tap Additional settings
- Tap Backup & reset
- Tap Factory data reset and then tap Reset phone
- Wait for the countdown and then tap Next step
- Wait for the countdown again and then tap OK


Note: During setup after the reset, please make sure you doesn't restore the settings. you can set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, we requested you to not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If you still facing the same issue, we requested you to get back to us, we will help you out.

Hope this helps!



T/s for battery drainage

Hi Kiranraj,

Thanks for writing in.

We understand your concern that you're facing an issue with your product 'Redmi Note 5 Pro (Black, 64 GB)', and are sorry for the trouble you have to go through.

We'd like to let you know that the below are the basic troubleshooting steps that may resolve your issues with product:

* Basic Checks

The battery drains faster when you use the device for:

- Intensive use of basic functions like calls, browsing etc.
- Navigation or GPS for long periods of time.
- Intensive camera use.
- Watching a lot of videos.
- Playing graphics-intensive games.
- Using apps for long periods of time, like Facebook and WhatsApp (The screen is on all the while).

* We requested you to Restart the device.

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.


- Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

* If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)


* Check battery temperature

- Click on the URLs in each step to view the screenshot
- Open the phone dialer
- Dial *#*#4636#*#* to open the testing interface
- Tap Battery info
- You can now see the Battery info, like Health and Temperature.
- The battery voltage mentioned in the image is just for reference. This varies from device to device.
- Battery Temperature: Anything below 50° C is considered normal. If it's above 50° C, choose the appropriate option below.


* Check app battery usage

- Pull down the notification panel and open Settings
- Scroll down and tap Battery
- Tap Power and then Battery use
- In this list, check if any third-party apps are taking more battery than normal
You can also swipe left and look at the hardware list to see if any of the components are taking more battery than normal
- Tap the Battery History icon on the top right corner of the screen.
- Check the Mobile network signal strength. Green is strong; Yellow is weak; Red is no signal. You can see the reference image to understand signal strength vs battery drain.

Note: The battery history resets every time the battery is charged to 100%.


* Update the app

- Click on the URLs in each step to view the screenshot
- Open Play Store
- In the search box, look for the app you want to update (In this example, it's Flipkart)
- If available, tap update
- Once updated, open the app


* Uninstall/ Install the app

- This might be an App or compatibility issue. If you doesn't need this app, please uninstall it and do NOT download it again.

* Uninstall App:

- Tap and hold the app you want to uninstall and drag it to the bin on the top. (In this example, it's Flipkart)
Tap Uninstall and watch the icon burst.

* Install/ Download App:

- Open Play Store
- In the search box, look for the app you want to install/ download. (In this example, it's Flipkart)
- Tap Install
- Once completed, tap Open

* Enable battery save mode

- Click on the URLs in each step to view the screenshot
- Pull down the notification panel and open Settings
- Scroll down and tap Battery
- Tap Power and then tap Battery Saver
- Toggle the switch to enable Battery Saver
- Check for an OTA update

* Things to remember before the update:

- Make sure that your mobile phone is connected to WiFi. (If Wi-Fi is the issue, you may use the mobile data)
Make sure the battery is charged above 50% or is connected to the charger during the update.

- We requested you to backup any important data, if required.

- Pull down the notification panel and open Settings
- Tap About phone and then System update
- The device will now look for an update.
- If available, tap update to start downloading.
- Once the download is complete, tap Reboot now.

* Perform a factory reset

WARNING:

- You might loss the data.
- If required, you can have backup data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.


- Pull down the notification panel and open Settings
- Scroll down and tap Additional settings
- Tap Backup & reset
- Tap Factory data reset and then tap Reset phone
- Wait for the countdown and then tap Next step
- Wait for the countdown again and then tap OK


Note: During setup after the reset, please make sure you doesn't restore the settings. you can set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, we requested you to not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

If you still facing the same issue, we requested you to get back to us, we will help you out.

Hope this helps!