Notes

**reminder***
Hi Subhankar,

We’re writing to you about your earlier query to us regarding your product 'Mi MDY-08-EX Mobile Charger'.

We hope we were able to successfully resolve your concern.

If you’d like any further assistance, please reply to this mail with your query in the next 24 hours and we’ll be happy to help.

Hope you will understand.
****invoice denial***
Hi Ravi,

Thanks for writing in.

We understand your concern about that you want invoice of your order 'OD113111615147466000'.

We are sorry to let you know that the seller has unable to provide invoice of this order due to legal registrations as the return is created.

If you need the invoice anytime in the future, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

Hope this helps.

Taging---cancelation return policy solved
***EMI BREAKUP***
Hi Bibek,

Thanks for writing in.

We understand your concern about your EMI.break price.

We would like to let you know that your order value is Rs. '7499'.

Interest charged by Bank Rs. 287/-

Per month EMI ₹ 1298 for 6 months@ 13% p.a.

Total EMI for 6 months Rs. 7786/-

However, if you have any other query please get in touch with your respective bank.

Hope this helps!
****buy time***
Hi,

Thanks for writing in.

We understand your concern about your product 'Exclusivebay Back Cover for Apple iPhone 5C'.

We're sorry for the trouble you had to go through.

Please be assured that we're looking into this and will get back to you with an update by September 17, 2018.

Hope this helps.
******rejected at the time of delivery**********
Hi Madan,

Thanks for writing in.

We understand your concern about your product 'SEGA Walking Shoes For Men'.

We are sorry to let you know that your order has been cancelled by the seller as it was rejected by you at the time of delivery.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope you will understand.
*****awaiting****
Hi Sakshi,

Thank you for writing in.

We understand your concern that your payment has been debited from your account but the order OD112650465861641000 is not confirmed.

We request you to wait for 8 hours from the time of transaction. Within 8 hours you will receive an order confirmation message or a refund notification.

Please feel free to contact us if we would be of any assistance.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Hope this helps.
***Elaborate***********
Hi,

Thanks for writing in.

We are unable to understand your concern.

We request you to elaborate your issue, so that we can help you out in the best possible way.

Please get back to us within 72 hours, so that we can assist you further.

Hope to hear from you soon.
****48 hours ***********
Hi Jitendra,

Thank you for writing in.

We understand your concern that you are facing issue with your product 'sersa Mini Hand:Machine:Stapler:433 Manual Sewing Machine'.

We are sorry to let you know that your return request has been cancelled by the Wishmaster as you have created return with the wrong reason.

As we see that your return is in cancel requested stage we request you to wait for 48 hours so that you will be able to create a new return for the product as per correct issue.

For any further query, please write back to us so that we can assist you further.

Hope this helps.
**Debit card emi **
Hi,

Thank you for writing in.

We understand your concern about the Debit Card EMI.

We are sorry to know that you are not able to see the Debit Card EMI option while placing an order.

We'd like to let you know that you can check the eligibility for Debit Card EMI by sending SMS 'DCEMI' on 57575.

Also, only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards. These customers will be able to view the offer on their payment page during checkout. EMI on debit card payment is available on selected sellers and products and the same will be mentioned in product page.

There are some important points about Debit Card EMI:

-Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/ICICI/SBI banks.
-Interest rate and tenure differs from bank to bank.
-There are no processing fee or additional charges.
-EMI plans cannot be changed once an order is placed.
-The minimum transaction amount to avail this offer differs from bank to bank.
-The maximum transaction amount to avail this offer will vary for each user depending on credit availability.
-If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'.

If there's anything else we could do for you, please let us know and we'll be happy to help.

Hope this helps.
***LATE PAYMENT OF PAYLATER***
Hi Soujanya,

Thank you for writing in.

We understand your concern that you want to pay the bill of your Flipkart Pay Later on October 10, 2018.

As we see your due date for the payment of Flipkart Pay Later is September 10, 2018.

We request you to pay the amount soon along with the late payment charges, failing which you will not be able to shop on Flipkart.

Also, there is a penalty for late payment which depends on the outstanding amount due as on 10th of the month, and shall not exceed: Rs 100 for outstanding of upto Rs 2000, Rs 200 for outstanding of Rs 2001 - Rs 4000, and Rs 400 for outstanding of Rs 4001 and above.

This will be added to the total amount due for your ‘Flipkart Pay Later’ transactions of the month defaulted.

Further delays in payment may lead to suspension of any further purchases on www.flipkart.com, Flipkart Mobile app and Flipkart m-website, till the time the outstanding amount is cleared.

If you haven't made the payment post 45 days of the due date, BNPL option will be disabled.

If there's anything else we could do for you, please let us know and we'll be happy to help.

Hope this helps.
***MP cancellation***
Hi Ishaan,

Thank you for writing in.

We understand your concern about the cancellation of your 'Nokia 6.1 Plus (Blue, 64 GB)'.

We are sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item.

This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart.

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers.

You can click here https://www.flipkart.com/nokia-6-1-plus-blue-64-gb/p/itmf8r36g9gfpafg?pid=MOBF8FCFZJRRWHKG and use the 'Notify me' option to know once the product is available.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope to hear you soon.
***unforeseen issue***
Hi Subish,

Thank you for writing in.

We understand your concern about the cancellation of your 'OD113328368369967000'.

We are sorry to let you know that your order was cancelled by the seller due to unforeseen issue faced by the courier service provider.

If your still like to buy the item, you can place a new order by clicking here:

herehttps://www.flipkart.com/product/p/itme?pid=SARF6RHHTEW3FZEW

https://www.flipkart.com/g-stuff-fashion-self-design-cotton-saree/p/itmf86yegyghp5hu?pid=SARF86W8MJNQC7JK

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope to hear you soon.
***requested by you ***
Hi Dulal,

Thank you for writing in.

We understand your concern about the cancellation of your 'OD113402463609744000'.

We are sorry to let you know that your order was cancelled by the seller as requested by you with the reason 'Delivery Delayed'.

If your still like to buy the item, you can place a new order by clicking here:

https://www.flipkart.com/product/p/itme?pid=CAPF4YYBZTH4KMTX

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope to hear you soon.
***unable to place cod order ***
Hi Asif,

We understand your concern that you are unable to choose 'Cash on Delivery' option for your orders.

We'd like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can also choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

However, if you have any other issue, feel free to write back to us!

Hope this helps!
***INVOICE DENIAL TECH ISSUE***
Hi,

Thanks for writing in.

We understand that you want invoice for your 'OD112643171486226000'.

We are sorry to let you know that we are unable to accommodate your request for the invoice at this moment as we are facing a technical error.

Please be assured that we'll look into this and get back to you with an update within 48 hours.

Hope you'll understand.
***ELIGIBILITY FOR EXCHANGE TV***
Hi,

Thank you for writing in.

We understand your concern that you want to know the exchange policy for your 'Thomson R9 60 cm HD Ready LED TV'.

We'd like to let you know that you may avail the offer as long as the existing television '15 inch Onida CRT TV' is eligible for exchange and the facility is available in your location.

However, the products in both working condition and non-working condition will be picked up provided there is no physical damage.

-Working condition of the product is defined where TV display should not have discoloration, spots, lines on a part of the screen or on display.
-Not working indicates that the product is not switching on / has audio / screen issues.
-Plasma TVs will not be accepted.
-Any government sponsored/NGO funded freebie (gift) TV will not be accepted under the buy-back program.
- Black and White TVs and monitor screens will not be accepted.

However, the Flipkart executive will be performing certain checks on your old television to verify the offer selections & any functional damage to the old product. In case your old television fails the verification, then your order is liable to get cancelled.

The executive will perform the following checks at the time of pick up:

-Brand, type and size of the TV should match the one declared for exchange at the time of purchase.
-The executive will check for working condition (Switching on and no display problems) in case product is declared as “Working” TVs.
-Check for TV Screen & body for damaged/broken/cracks/dents.
-Un-installation of the TV would NOT be carried out by Flipkart.
-TV should have intact display which will be verified at the time of handover.
-The executive can ask you to play video or audio content at the time of pick up to validate the full functionality of the product.
-Accessories (remotes, cables, etc.) are expected in return during exchange.
-No documents (bills, warranty card etc.) of old TV will be collected during exchange.

If there's anything else we could do for you, please let us know and we'll be happy to help.

Hoe this helps.
**** REFUND INTIMATION ****
Hi Rahul,

Thanks for writing in.

We understand your concern about your product 'Mi Band - HRX Edition'.

We are happy to let you know that the seller has refunded Rs.1299/-for your order 'OD113207541946167000' to your Bank account on September 13, 2018. This will be credited to your account by 2 business days, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 825611467144.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Have a nice day!
***CLOSING MAIL***
Hi Ketan,

We’re writing to you in continuation to our earlier mail about your product 'Redmi 6(gold)'.

We hope we have successfully resolved your concern and are closing this query.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Have a great day!
**FAMILY FRIEND**
Hi,

Thank you for writing in.

We understand your concern about your product 'Titan Wayfarer Sunglasses' has not yet been delivered.

We are sorry for the trouble that you had to go through.

We would like to let you know that as per checking your order has been delivered to you on September 05, 2018.

If you did not recieve your order yet, you could have a friend or a family member who may collect the package on your behalf: We kindly request you to check with your family or friends about your order.

If there's anything else we could do for you, please let us know and we'll be happy to help.

Hope this helps!
***SPAM EMAIL***
Hi,

Thanks for writing in.

We understand that you're receiving offer related messages from suspected scammers who are misappropriating Flipkart. Please note that any offers appearing anywhere other than on our website (https://www.flipkart.com), Flipkart Lite/mobile site or app are not from sellers on our portal.

We would request you to shop only through our app or website to get relevant offers and discounts as listed by the sellers.

We take scamming and spoofing attempts very seriously, could you please share the below details so we can take appropriate action?

Email address
Phone number
Any other information that can help us identify the scammers

Also, Flipkart or its employees will never ask you for your card/bank details, pin or password when orders are being placed on Flipkart. In case you have experienced any monetary loss due to a fraud by such websites, please file a complaint with the cyber cell for support.

If you like, you can choose to initiate legal action against the spammer/spamming organisation too.

We would like to thank you for your continued trust and understanding.
***shield limit***
Hi,

Thank you for writing in.

We understand your concern that you are unable to purchase the product and items are not added to cart.

We'd like to let you know that you can buy products based on quantity allowed on the product pages as sellers have limited quantity and want to ensure all customers have an equal opportunity to buy all products. It may take up to 90 days for the limit to be reset.

You can only purchase after the limits get reset for you. We can't say at any point in time with surely when you can purchase next.

Hope this helps!