Notes

App trouble shooting

Hi Sukanya,

Thanks for writing in.

We're sorry to hear that you are not able to access our app. Let us help you fix this.

Here are a few trouble shooting steps:

Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

Check for System Update (OTA)

Check if the device has an OTA update available.

Open your device's main Settings menu.
Select About or System updates (depending on your device, this may be different).
If an update is available, follow the on-screen instructions to install it on your device.

Update the App

App updates can provide enhancements and security improvements that may fix the issue. To check to see if there's an update for the app.

Open App draw
Open Play Store
In the Search box, look for Flipkart and open it.
If available, tap Update.

Now check if the issue is resolved

Force Stop and Clear Cache & Data

Pull down the notification menu.
Open Settings
Scroll down and choose Apps.
Scroll down and tap Flipkart.
Now tap these options as shown in the screenshot, one by one.

Reboot the device and try using the Flipkart App again.

Reboot to safe mode

Rebooting in Safe mode will only load the Android system apps and help us understand if the issue is with any third-party app.

Press and hold the power button.
Tap and Hold Power Off option.
In the pop-up window tap OK to reboot into Safe Mode.
Once rebooted, the home screen should have a safe mode icon.
Now, open ONLY Flipkart app and check if it works in Safe Mode.
Note: To return back to normal mode, just reboot the device.

Perform a Factory Reset

There should be possible data loss.
You can backup data if you want.
Make sure the battery is sufficiently charged.
If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

Pull down the notification menu.
Open Settings
Scroll down and choose Backup & reset.
Tap Factory data reset.
Do NOT check "Erase stored content. Tap Reset Phone.
If prompted, input the Security pattern lock, Pin or Password.
Tap Reset Now.
Now Setup the device.
After setup, download the Flipkart App.

Note: During setup after the reset, please make sure you doesn't restore the settings. you have to set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Also, do not to install apps from unknown sources like third-party websites or through SHAREit. Apps must be downloaded only from the Google Play Store.

Hope this hepls.