Notes

solved case.....................................................

Hi Vijay,

We understand your cocnern about the status of the product 'Sparx Men NavyBlueRed Sandals' with the order ID 'OD113141095867144000'.

We hope we have successfully resolved your concern and are closing this query. If there’s anything else we can help you with, please let us know by visiting our Help Centre.

Just click the link: https://www.flipkart.com/helpcentre

Have a great day!

invoice deniel....................................................................

Hi Vishal,

Thank you for writing in.

We understand that you want a copy of the invoice for your product 'SSS Health Faucet Complete Set (Gun, Hook & 1.5 Meter Flexible Chain) Faucet Set' with the order ID 'OD113323789939815000'.

We are sorry to let you know that since you have created a return request, the seller will not be able to fulfill your request of the invoice due to legal restrictions.

However, once the product will deliver to you, please follow these simple steps to get the invoice mailed to your registered email address instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

Hope you'll understand.

reattempt ...................................

Hi,

Thanks for writing in.

We understand that your order for product 'Tresor cosmetics Real Mink Hair Eyelashes with Glue Combo' with the order ID 'OD113305890066878000' has not been delivered yet. We see that the courier service provider tried to deliver the shipment on September 11, 2018. But couldn't due to some unforeseen issue by the courier partner.

No worries, they'll make two more attempts to deliver your shipment. The next delivery attempt will be done next business day.

The Wishmaster may call you on '7006040655' to check if you're around to receive the order or if they're not able to locate your address. You can also have a friend, family member or a neighbour pay and collect the item on your behalf if you like.

Hope this helps.

aged beyong limit....................

Hi Manoj,

We’re writing to you about your earlier query to us regarding your concern about cancellation of the order 'OD113281690373441000' for the product 'STEPUPP STEPUPP WOMEN SILVER BLACK GOLA SLIPPER Flip Flops'.

We’re sorry to let you know that your order was canceled as the seller was unable to fulfill it on time and they did not want to keep you waiting.

We hope we were able to successfully resolve your concern. If you’d like any further assistance, please reply to this mail with your query in the next 24 hours and we’ll be happy to help.

Hope this helps.

debit card emi....................

Hi Chow,

Thanks for writing in.

We understand that you want EMI on debit card.

Here are some terms and condition for EMI on debit card:

- Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/ICICI/SBI banks.
-Interest rate and tenure differs from bank to bank.
-Customers can buy only one product at a time, however number of units for a single product may vary based on banks.
-There are no processing fee or additional charges.
-Customers need NOT pay any down payment amount to avail this offer.
-EMI plans cannot be changed once an order is placed.
-The minimum transaction amount to avail this offer differs from bank to bank.
-The maximum transaction amount to avail this offer will vary for each user depending on credit availability.
-If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'.

We request you to follow the below format while sending the sms.

Along with this, you are asked to send an SMS 'DCEMI' to 57575 to check eligibility and they will receive an SMS immediately with an update.

If you are eligible you will receive the following SMS: Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply

If you are not eligible will be asked to check with the bank via the following SMS: Sorry, you are currently not eligible to avail EMI on your debit card for shopping on Flipkart. Please get in touch with your bank. Until then why not try another payment method.

Hope this helps.


payment failed..............................................................

Hi,

Thanks for writng in.

We understand your cocnern about the payment for the product 'Redmi 6 (Gold, 32 GB)' with the order ID 'OD113341630291937000'.

We are sorry to hear that your order didn't go through as the seller has not received the payment for the order due to a system error.

In the unlikely event of the amount being debited from your credit card, it will be reversed within 8 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

Hope this helps.

no offer on order of cx.........................................................

Hi Shrihari,

We’re writing to you in continuation to our earlier mail about the discount for the order 'OD113341627767331000'.

We're sorry to let you know that there are no offers applicable for the product 'Redmi 6 (Gold, 32 GB)'.

We hope we have successfully resolved your concern and are closing this query. If there’s anything else we can help you with, please let us know by visiting our Help Centre.

Just click the link: https://www.flipkart.com/helpcentre


Have a great day!

jio offer..............................................................

Hi,

Thanks for writing in.

We understand your concern about the jio offer for the product '' with the order ID ''.

We'd like to let you know that following:

1. 'Cashback' shall mean Rs. 2200/-, which shall be credited in the form of 44 cashback vouchers of Rs 50/- each in the MyJio App of the Eligible Subscriber upon performing the first Recharge on the Eligible Device on or after 7th September 2018; and
2. “Paytm Voucher” shall mean a voucher for booking flights, generated for an Eligible Subscriber upon performing the first Recharge on the Eligible Device subject to terms and conditions of the voucher stated herein below in Annexure-A
3. “Lenskart Voucher” shall mean a voucher worth 25 % off on minimum billing of Rs. 999/-, generated for an Eligible Subscriber upon performing the first Recharge on the Eligible Device subject to the terms and conditions of the voucher stated herein below in Annexure-B
4. “Additional Data” shall mean additional 4G data of 120GB offered to the Eligible Subscriber upon performing Recharge on the Eligible Device;
5. “Eligible Device” shall mean Realme 2 devices purchased between 7th September, 2018 and 16th November, 2018 and activated for the first time on the RJIO network, by an Eligible Subscriber, on or after 7th September 2018 by performing Recharge. The offer is applicable only on the Indian version of the Eligible Device
6. “Eligible Subscriber” shall mean a person who (i) has purchased the Eligible Device; and (ii) is an active subscriber of the RJIO prepaid services; and (iii) is enrolled to the “Jio Prime” membership plan.
7. “MSISDN” means mobile station international subscriber directory number and for the purposes of this Offer, shall mean the mobile number assigned to the Eligible Subscriber for availing RJIO prepaid services.
8. “Entitlement Period” shall mean the period between 7th September, 2018 and 31st May 2022.
9. “Offer” shall mean the (i) Cashback offer made available by RRL; (ii) Paytm Voucher and Lenskart Voucher offer made available by RRL; (iii) Additional Data offer made available by RJIO.
10. The Offer is applicable for prepaid customers of RJIO only.
11. “Offer Benefits” shall mean the benefits accruing to the Eligible Subscriber under the Offer as shown herein-below.
12. “Recharge” shall mean a recharge performed of Rs.198/- or Rs.299/- prepaid plan offered by RJIO.
13. “Recharge Cycle” shall mean validity period of 28 consecutive calendar days, starting from the date of activation of RJIO SIM, and subsequent periods of 28 consecutive calendar days each.
14. “RJIO” shall mean Reliance Jio Infocomm Limited.
15. “RRL” shall mean Reliance Retail Limited.
16. “T&C” shall mean the applicable terms and conditions of the Offer.

If you have any futher quires, please write back to us.

Hope you will understand.


buy time 24 hours.....................................................................

Hi Venkatesh,

We're writing in continuation to our previous email.

We understand your concern about the order 'Philips AquaTouch Plus AT890/16 Shaver For Men' with the order ID 'OD113275547403170000' and sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by within 24 hours

Hope this helps.


buy time.................................................................................date

Hi Sandeep,

Thanks for writng in.

We understand your concern about the delivery of the product 'Realme 2 (Diamond Black, 32 GB)' with the order ID 'OD113350280316946000'. We are sorry for the trouble you had to go through.

Please be assured that we'll look into this and get back to you with an update by September 17, 2018.

Hope this helps.

attempt exhausted..............................................................................

Hi,

Thanks for wwritng in.

We understand your concern about the reinistate the product 'U.S. Polo Assn Solid Men's Turtle Neck Red T-Shirt' with the order ID 'OD113224582079958000'.

We are sorry to let you know that your order has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

We request to place fresh order as per availability and requirement by you.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope you will understand.

mp and refund info ..................................................................

Hi Rohit,

Thanks for writing in.

We understand your cocnern about the cancellation of the product 'Realme 2 (Diamond Black, 32 GB)' with the order ID 'OD113350280890274000'.

We sorry to let you know that your order was cancelled by the seller as they can only fulfill orders for a limited quantity of this item. This is done to make sure that all customers have an equal opportunity to buy the item on Flipkart. Hope you understand.

We'd like to let you know that the seller has refunded Rs.8240/- to your bank account September 11, 2018 on for your order. This amount will be credited to your account on September 21, 2018.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope you will understand.