Notes

1ST MAIL
Customer had ordered for a Lenovo K5 Note and the product was
delivered to the customer on 25th Feb. He writes in on 26th Feb requesting for return as he did not like the product.

Hi Varun,

Thanks for writing in.

We understand your concern for "Lenovo K5 Note" with Order ID: OD18019170012821.

We are sorry to let you know that sellers can provide a replacement only in the unlikely event of the product received by you being damaged, defective or not as described on the product page.

The delivered product to you is the one you had ordered due to which the seller will not be able to fulfill your request.

We would like to thank you for your understanding.




TAGGING: Customer return DT>>Product select>>not eligible>>proceed








2ND MAIL

Customer requesting for the address change, while checking order is in ready to ship status. Hint: DT enable


Hi Ankita,

Thanks for writing in.

We understand your concern that you want to change your address for "Samsung Galaxy On Max (Black, 32 GB)" with Order ID: OD180274535839.

We'd like to let you know that the delivery address for your product has been changed to:

Name - Ankita
Address - VPO Mullanpur Distt Jalandhar
City - Jalandhar
Pincode - 144109
State - Punjab
Contact number - 6374185318

You will receive an email and SMS with the tracking details once the order is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

In the future, you can choose to update the delivery address for your orders through our website or app in 3 simple steps:

1. Visit 'My Orders' section of your Flipkart account: http://fkrt.it/bqWLi~NN
2. Select the order for which you’d like the address to be updated
3. Tap 'Change’ icon next to the current address and add the new delivery address

Please note that this option will be available only if the address can be changed based on the status of your order.

Hope this helps!

Tagging: Address Change>>Different Address>>Create New Address>>Check the Pincode in Check Pincode section>>Submit
3rd MAIL
Customer order was canceled from courier partner on 10 Feb by updating the reason as “Customer rejected”, customer wrote email on 11 Feb inquiring about the order status.

Hi Devita,

Thanks for writing in.

We understand your concern for "Rode VideoMic Rycote Camera Microphone" with order ID: OD13421308944074000.

We'd like to let you know that the seller has canceled your order as rejected by you and you would have received a confirmation for it.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps.

TAGGING: order modification>>FK canceled order>>customer not aware of cancellation>>wfiu>>24 hours>>submit