Notes

***24 hours***

Hi Latha,

We’re writing to you about your earlier query to us regarding your order with order ID 'OD113324706523857000'.

We hope we were able to successfully resolve your concern.

If you’d like any further assistance, please reply to this mail with your query in the next 24 hours and we’ll be happy to help.

Hope you will understand.

**24 hours***

Hi Subhankar,

We’re writing to you about your earlier query to us regarding your product 'Mi MDY-08-EX Mobile Charger'.

We hope we were able to successfully resolve your concern.

If you’d like any further assistance, please reply to this mail with your query in the next 24 hours and we’ll be happy to help.

Hope you will understand.

****buy time***

Hi,

Thanks for writing in.

We understand your concern about your product 'Exclusivebay Back Cover for Apple iPhone 5C'.

We're sorry for the trouble you had to go through.

Please be assured that we're looking into this and will get back to you with an update by September 17, 2018.

Hope this helps.

********REPLACE EXPECT******

Hi,

Thanks for writing in.

We understand your concern about your order 'OD113289314305041000'.

We are sorry to hear that the 'Khadi Natural Pearl Shine Mini Facial Kit 75 g' you've received is damaged.

However,the seller has arranged a replacement and it'll reach you by September 18, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.


******rejected at the time of delivery**********


Hi Madan,

Thanks for writing in.

We understand your concern about your product 'SEGA Walking Shoes For Men'.

We are sorry to let you know that your order has been cancelled by the seller as it was rejected by you at the time of delivery.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope you will understand.

*****awaiting****

Hi Sakshi,

Thank you for writing in.

We understand your concern that your payment has been debited from your account but the order OD112650465861641000 is not confirmed.

We request you to wait for 8 hours from the time of transaction. Within 8 hours you will receive an order confirmation message or a refund notification.

Please feel free to contact us if we would be of any assistance.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

Hope this helps.

***Elaborate***********

Hi,

Thanks for writing in.

We are unable to understand your concern.

We request you to elaborate your issue, so that we can help you out in the best possible way.

Please get back to us within 72 hours, so that we can assist you further.

Hope to hear from you soon.

****48 hours ***********

Hi,

Thanks for writing in.

We'd understand your concern of refund for the order 'Sparx Men 175 Casuals For Men'.

We'd like to let you know that seller has cancelled your replacement. We request you to wait for 48 hours for the cancellation to be completed.

After 48 hours, you can return your order using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We'd like to let you know if you are unable to do please get back to us and we will surely help you out.

Hope you will understand.


***NO COST EMI*****

Hi,

Thanks for writing in.

We'd like to let you know that ‘Credit Card No Cost EMI’ is one of the prepaid payment modes with which you can shop for items from select sellers on Flipkart with no interest and zero down payment.

When the payment was completed using this mode, an instant discount of Rs.800 /-was applied for the amount you are charged as interest by the bank ensuring you do not incur any additional EMI charges.

The monthly installments will be deducted from your Bank account.

Please note that Flipkart does not charge any processing fee for this payment mode. You may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.

Hope this helps.

**PAYMENT FAILED**

Hi Sreeparvathi,

Thanks for writing in.

We'd like to let you know that the seller has refunded Rs.335/- on August 31, 2018 to your bank account. As per standard banking procedures, it will be credited within 8 business days.

We request you to get in touch with the bank's customer care (number can be found behind the debit/credit card) in case the amount is not reversed within 8 business days.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

Hope this helps.


**Debit card emi **

Hi,

Thank you for writing in.

We understand that you want to purchase the products using Debit Card EMI option.

We would like to let you know that 'Debit Card EMI payment mode' offer is available for few selective Customers who have account with AXIS/ HDFC/ ICICI/ SBI.

Once you login in to Flipkart website/App/mobile site app you can see this offer on their homepage.

If you're not seeing the offer then you need to contact bank to get the Pre-approved EMI for Debit Cards.

Along with this, you can also send an SMS 'DCEMI' to 57575 to check eligibility.

If you're eligible customers, then you will receive the following SMS:

Congratulations, you are eligible to avail EMI on your Debit Card for shopping on Flipkart. Explore now! *T&C apply

If you're not eligible customers, you will be asked to check with the bank via the following SMS:

Sorry, you are currently not eligible to avail EMI on your Debit Card for shopping on Flipkart. Please get in touch with your bank. Until then why not try another payment method. Shop now!

Hope this helps.

**PRIORITY**
Hi,

Thanks for writing in.

While we understand you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order 'OD113317642080453000' reaches you by September 18, 2018.

You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates.

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

We would like to thank you for your understanding.

**24 hours for cancel order***


Hi,

Thanks for writing in.

We understand concern about your product 'Micromax Canvas 102cm (40 inch) Full HD LED Smart TV 2018 Edition'.

We are sorry to let you know that your order has been cancelled by the seller as requested by you.

We would like to let you know that the cancellation of the order will take 24 hours.

After 24 hours the 'Extended Warranty 2 Year by Flipkart Protect' is also cancelled.

If there's anything else we could do for you, please let us know and we'll be happy to help

Hope this helps!


**** REFUND INTIMATION ****

Hi Rahul,

Thanks for writing in.

We understand your concern about your product 'Mi Band - HRX Edition'.

We are happy to let you know that the seller has refunded Rs.1299/-for your order 'OD113207541946167000' to your Bank account on September 13, 2018. This will be credited to your account by 2 business days, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number 825611467144.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Have a nice day!

***CLOSING MAIL***


Hi Ketan,

We’re writing to you in continuation to our earlier mail about your product 'Redmi 6(gold)'.

We hope we have successfully resolved your concern and are closing this query.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Have a great day!

**FAMILY FRIEND**

Hi,

Thank you for writing in.

We understand your concern about your product 'Titan Wayfarer Sunglasses' has not yet been delivered.

We are sorry for the trouble that you had to go through.

We would like to let you know that as per checking your order has been delivered to you on September 05, 2018.

If you did not recieve your order yet, you could have a friend or a family member who may collect the package on your behalf: We kindly request you to check with your family or friends about your order.

If there's anything else we could do for you, please let us know and we'll be happy to help.

Hope this helps!