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We understand your concern that you want to convert Cash on Delivery to prepaid payment mode.
We would like to let you know that below are the scenarios for which this feature will be available:
1. Orders with single unit
2. Cash On Delivery to Prepaid payment option will now be available when the order status is between "Approved" to "Out for Delivery"
3. You will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'
4. From 'Approved till dispatched', this option is available for all courier service providers. Once the item is 'Dispatched till
Out for Delivery', this option is available only for Ekart shipments
5. There is no change in Cash On Delivery to PhonePe payment conversion (when the product is OFD).
The payment link would remain active until the time of delivery
Steps to convert COD order to Prepaid:
1. You will see a new button 'PAY NOW' on web/ App under 'Track your order'
2. This will also be available to you when a Dispatched communication is triggered to you through an email
3. Once you clicks on this button, a new page will open up with the list of payment options
4. You will have the option to select from Net banking, Credit Card, Debit Card and PhonePe wallet to make the payment (EMI, EGV payment method will not be available)
5. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message
6. Payment information will be sent to logistic partner and payment mode will be updated to prepaid, so that logistic partner will not ask you for payment at the time of delivery
7. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins
Feel free to contact us for further assistance.
Hope this helps.
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