Notes

Hello, My name is Raja. I'm here to help you today.



Thank you for being a prime member.

Thank you for trying our prime membership.



Hold
Thank you for being on hold. I appreciate your patience and time.

Apology -
I am sorry to hear that you have received damaged item. I will definitely check and help you with this.



I am sorry to hear that you have received defective item. I will definitely check and help you with this.



I am sorry to hear that you have received wrong item. I will definitely check and help you with this.



I am sorry to hear that you have not received your order yet .I will definitely check and help you with this.



I sincerely apologize that you haven't received your item yet, package.
I am sorry to hear that you haven´t received your order yet.
I am sorry for the inconvenience caused to you.

I am sorry to hear that you are facing this issue many times.


Probing



Just to confirm, are you referring to this item.

Just to confirm, Are these items you are referring to?

Thank you for the confirmation.



Please allow me a couple of minutes while I go through your issue and check.

I'm sorry to keep you waiting. Please stay with me it'll take sometime.
I’m sorry this is taking longer than expected; could you please be on hold for another 2 minutes while I continue researching?
Could you please hold for couple of minutes while I look in to this for you?
Thank you for being on hold.

I hope we are still connected?



Thank you for being on hold.I appreciate your patience and time.

I appreciate your kind understanding regarding this concern.



Else-



Would there be anything else I may assist you with today ?





You are most welcome.



Closing-



You are welcome.
Have a wonderful day
It was a pleasure assisting you today! We look forward to seeing you again soon. You can click the *End Chat* button on the top right corner of this window.
It was a pleasure assisting you today! We look forward to seeing you again soon. If there is anything else I can help with, let me know. Otherwise, you can click the *End Chat* button on the top right corner of this window.



in to this for you?

We look forward to seeing you again soon. When you're ready, please click the end chat link. Have a great day!





REFUND-



I've issued the refund to your original payment method and may take 3-5 business days to process according to your bank policies.





I've issued the refund to your gift card balance and this may take 1-2 hours to complete the process.





IMP





A s I have checked and see that we are still expecting the package on or before as some of the time carrier do accidentally mark the tracking as delivered when it is actually on its way and when then this happens then carrier do make the next delivery by next day, carrier do make three delivery attempts and we are still expecting it on or before, if is it fine then I suggest you to wait and as a compensation for this I will issue the gift card of $5.




Again, I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. We try our level best to provide convenient and stress free shopping to our customers but in this case we haven't met the standard. Please accept my sincerest apologies. I hope you'll give us one more chance to prove our standard and service to win your heart.






Account close-

I would certainly assist you to close the account.However if you don't mind may I know the reason for closing the account?

Once this chat ends I will send you confirmation email and you need to click on the link mentioned in the email and your account will be closed within 24 hours.




RETRO CHARGE :-

I'm sorry you received an e-mail notification indicating you were required to return the item; you shouldn't have received that e-mail notification. I've fixed this error, and we won't be charging you again for the item.




Two Day Shipping Explain:



Two day shipping does not mean that the item will be delivered in two days it rather means that the order will take two days in transit. That is why it is called two day shipping and not two day delivery. The delivery date is calculated based on a few different things, including the location of the inventory of item, the delivery address, and how quickly we can put your order together and get it to carrier. In my experience, the dates we provide are very accurate. Our delivery estimates are based on item availability and selected delivery speed. The most up-to-date delivery estimate will display during checkout. If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipment. You'll see an estimated shipping or delivery date for each shipment on the order summary, just before you place your order. An estimated delivery date (or date range) will also appear in Your Orders after you've placed your order. Delivery estimates are calculated by taking the estimated shipping date and adding the transit time (the time it takes a package to travel from our facilities to your destination address), based on the shipping speed you've chosen. The transit time is calculated using business days, meaning Saturday and Sunday don't count toward the transit time (unless we've specifically offered a weekend delivery during checkout). Holidays are also taken into account when calculating the transit time. Selecting Two-Day shipping will reduce the transit time to two business days after we've shipped your order, but it won't impact how long it takes us to obtain the item or prepare it for shipment. The shipping method time starts when the item ships. For example, it will take up to two business days after an item ships to reach you with Two-Day Shipping.



Here is the link.

https://www.amazon.com/gp/help/customer/display.html?nodeId=201910120

Non Returnable Item.


As I've checked the details I can see that the item is non returnable because the item comes under Health and Beauty (Drugstore) product, so there is no need to return the item, You're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you. I'll issue full refund for this.









I apologize, I can understand your concern, I am so sorry. Daniel, the item was not readily available to ship out and for this it is being delayed, and we do consider Prime Two day shipping only after the item ships out as many of the time, you may place the order for the item that is not readily available or it is a preorder and with two day shipping we cannot deliver it in two days that is why we consider two day shipping only after the item ships out.







I just checked on your order and it seems everything is just fine. You selected Free Shipping as the method for your order. What we do is group a specific amount of orders in our fulfillment center and have them shipped all together in order to reduce costs and offer this option to customers. Because of this, although your order is ready to ship, we’re waiting to gather the amount of packages we need. We can ship at any time between now and the delivery date; I can confirm to you that we’ll do everything to ensure a timely delivery so no worries.









IN CORRECT ADDRESS UPDATION :-
I have checked your order and as I can see that order has already been shipped out so my system will not allow me to change the address. In this case, I am issuing refund for the item and I would request you to please place an order with fastest shipping and I will refund for shipping.



FBA REPLACE NO :-

I'm sorry about the problem you had with your item. I've checked your order and see the item was ordered from a third party seller on our website. Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.

In this case, I am issuing refund for the item and I would request you to please place an order with fastest shipping and I will refund for shipping


FBA Replace No..
I'm sorry about the problem you had with your item. I've checked your order and see the item was ordered from seller, Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In that case I can help you to return this item for full refund.

I'm sorry about that you didn't receive the item. I've checked your order and see the item was ordered from seller, Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In that case I can issue the full refund for the item.


I'm sorry that the item is missing from the order. I've checked your order and see the item was ordered from seller, Because sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.In that case I can issue the full refund for the item.







UNDELIVERABLE :-

I have checked your order and as I can see that the tracking says "Undeliverable - Incorrect Address". It seems that the delivery boy was not able to locate the address but you need not to worry as the carrier will make another delivery in next 24 hours and your item will be on your doorstep.





RETURN WINDOW EXPIRED :-

I have checked your order and as I can see that the return window for the item has expired on ´´********´´ In this case we ask to customer to contact manufacturer but as I can see that you are a valuable customer to amazon so a one time exception I can create a prepaid return label for the item and you can return the item using same and once the package reaches amazon, We will issue refund for the package.



LOST IN TRANSIT :-

I have checked your order and as I can see that the tracking says "In transit" and has not been updated from past few days. It seems that the package has been lost in transit. I can understand that how you feel about this inconvenience as this kind of inconvenience is not accepted at all. As you are a valuable customer to amazon, I can request a full refund/replacement for the item right now.



******** for charges ***

I totally understand as you want to know when the card is being charged.

5:15:32 PM

Generally, we charge the card when the order is shipped out.As soon as the order is shipped out. We will send a confirmation email with the tracking number along with the carrier.



I can totally understand the problem you have faced. In this case as per the Amazon policy we are unable to take any action on the order as the account is on hold. As you are Amazon valuable customer I can fill the reopen form on your behalf so that our team will quickly resolve the issue and will get back to you with in next 24-48 hours.





MPM Order

As this product was sold and fulfilled by different seller, hence would request you to kindly wait for 2 business days as I would contact to seller on your behalf regarding your case if he doesn't respond within 2 business day we'll file A-Z Claim for this order.

Further, I'll arrange a followup on your case and check as per the response from the seller, then will file the A-Z Claim for this case which will be taken care by our A-Z team.



Our Team will do investigation on the case and the whole process will take 1-2 weeks to resolve the concern.

You don't need to worry as I'm here to take care of your concern. I'll make sure that you get your concern resolved as soon as possible.





Mood off (Customer Frustration)



First of all, please accept my sincere apologies for the inconvenience caused to you thus far.We value our customers' trust above all else--it is the foundation upon which Amazon.com was built. Please know that this situation was the result of a combination of technical and human errors, and that in no way did we intend for this to happen.



Strong customer feedback like yours helps us continue to improve the selection and service we provide.

I understand it is really disappointing when you pay for a service and don't get the item on time.

If there is anything else we can do to make things easier for you, please let me know.

I am truly sorry that we were not able to fulfill your expectations for this level of service. I hope that you will honor us with another opportunity to prove the quality of our service to you.











Thank you for the details, I will send you one email right after we end this chat and there you will get a link to write us back, please use that link and your account will be close within 24-48 hours.



Hello,

Since the Amazon Rewards Visa Signature Card is issued by Chase Card Services, their Customer Service department is in the best position to help you.

To make an online payment on your Amazon Rewards Visa Signature Card, go towww.chase.com/amazon. For all other questions, please contact Chase Card Services:

Amazon Rewards Visa Signature Card: 888-247-4080
Amazon Rewards Visa Signature Card (Spanish): 888-446-3308
Amazon.com Business Rewards Visa Card: 800-346-5538
Amazon.com Business Rewards Visa Card (Spanish): 888-795-0574

We hope to see you again soon.



Please refer to the conversation to be referred to When we need to request the customer to wait till FRD and the EDD has passed:



I understand the Estimated Delivery Date was DD/MM/YY

I would request you to give us time till DD/MM/YY (FRD) to deliver the order to you

(In case there is a reason for delay available)

As per the tracking information the delivery has been delayed because (mention the reason that you see under tracking information).

(In case there is no reason)

I am sharing the contact information of the carrier … (name the carrier service)

Since, they have not updated Amazon with any reason for the delay, I will request you to call them to get the exact reason

(In case the customer asks, why can’t you call or contact)

I am from the chat team and am entitled to only chat with our customers

I apologize for any inconvenience that this delay has caused



In case you give concession to apologize

When I researched on the delivery status of the order

I also found out that you have such a loyal customer of Amazon’s and it is our responsibility to get the product delivered to you at its earliest

As a token of apology and respect for the business you give to Amazon

May I request you to accept a $... coupon

I could add it as a promo code or to your Amazon account in the form of a Gift Card









12062662992



1800 3000 9009

1-866-216-1072


1-206-266-2992










Note: The statements have been drafted in collaboration with Suraj Parashar from the quality team. Please feel free to use it in your chat going forward.

Authorization fee

I would like to inform you that you have not been charged twice , there was a authorisation on the order. We only charged you once for your order. When you place an order, we contact your bank for a purchase authorisation to verify your card but don't actually charge you until the order ships.



It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.

- Settlement Verification Code:

Trust me your refund will be released by them.


----------------------Account Closure---------------------

As I understand your concern is regarding the closure of the account
Once this chat ends I will send you confirmation email and you need to click on the link mentioned in the email and your account will be closed within 24 hours.


................Transfer...............

App Store Transfer---------------

A member of our Amazon Appstore team will need to help you with this. Please hold while I transfer you. One of our Amazon Appstore Specialists will assist you shortly.

---------------Kindle Transfer--------------

A member of our Kindle team will need to help you with this. Can you please hold while I transfer you? One of our Kindle Specialists will assist you shortly.

---------------AIV or Amazon Video Transfer--------------

A member of our Amazon Video team will need to help you with this. Please hold while I transfer you. One of our Amazon Video Specialists will assist
you shortly.

---------------------Price Match Transfer------------------------

A member of our Pricing team will help explain our price match policies, and assist you accordingly. Please hold while I transfer you.