Notes

1. elaborate :

Hi,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your concern.

Please get back to us within 72 hours with your exact concern.

Hope to hear from you soon.

Tagging...blank WFCU



2. Debit Card:

Hi,

Thanks for writing in.

We understand your concern that you want to know about the 'Debit Card EMI payment mode'.

Here are some points that can help you to check your eligibility for 'Debit Card EMI'

-Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/ICICI/SBI banks.
-Only a select base of pre-approved customers will be eligible for No Cost EMI on Debit Cards
-Once you login in to Flipkart website/App/mobile site app you can see this offer on their homepage.
-If you are not seeing the offer then you need to contact bank to get the Pre-approved EMI for debit cards.
-Along with this, you are asked to send an SMS 'DCEMI' to 57575 to check eligibility.

Hope this helps.

Tagging Payment method


3. unable to dwnld invoice:

Hi,

Thanks for writing in.

We understand your concern that you want invoice for your 'HP 15 Core i5 8th Gen - (4 GB/1 TB HDD/DOS) 15-bs164tu Laptop'.

We're sorry to let you know that the seller will not be able to provide you the invoice for your product at the moment due to some unforeseen reason.

We'd like to let you know that we are looking into this and will get back to you with an update within 48 hours.

Here's how you can get your invoice instantly:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case, you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Tagging soft copy...24 internal update


4. cancellation request

Hi,

Thanks for writing in.

We are sorry to know that wishmaster denied picking your 'HAANS Cyclone Shakers Combo(set of 2) 1000 ml Shaker' due to product mismatch.

We would like to let you know that the seller has cancelled your return request and it will take 48 hours to update in our system. No worries it will not take more than 48 hours.

You will also receive a confirmation SMS for the same.

However, we will create a new return after 48 hours for your order.

Hope this helps.

Tagging return status



5. COD to prepaid

Hi,

Thanks for writing in.

We understand that you would like to pay for your product '' with Order ID: '' before the delivery. 

We'd like to let you know that the 'Pay Now' is a new feature that lets you easily convert your Cash on Delivery purchases to prepaid. You can pay using your credit/debit card or through Net banking.

This feature will only be available on Cash on delivery orders with single item, that have been shipped through Ekart. You'll be able to use the 'Pay Now' button till the item is 'Out for Delivery'.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.

Tagging payment method



6. unable to place cod order

Hi,

Thank you for writing in.

We are sorry to know that you are unable to place an order through cash on delivery(COD) payment mode.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

Hope you'll understand.

Tagging unable to place cod order


7. wrong update:

Hi,

Thanks for writing in.

We understand your concern about delivery of your order OD113341281858080000 for 'Seetu Back Cover for Samsung Galaxy J6'.

We request you to check with relatives/ friends /neighbours/ security/ house-pg owner  However, if the issue still persists, revert to us. We will surely help you with that.

Hope this helps.

Tagging wrong update


8. flipkart plus credited:

Hi Roshlin,

Thanks for writing in.

We understand your concern that you want to know about the Flipkart Coin for your product 'W Women's Solid Straight Kurta'.

We're sorry to let you know that Plus Coins will be moved to 'credited' state after the Returns Policy period of the product is completed.

However, if you have any other query get back to us we'll assist you further.

Hope this helps.

Tagging flipkart plus zone


9.