Notes

344935

Flip@123



Hi Neha,

Thank you for writing in.

We understand your concern about refund of your payment for the order 'OD211795148570848000' of 'REDMI 5A (GOLD, 16 GB)' and we're sorry for the trouble you had to go through.

We'd like to let you know that the seller has received only single payment of Rs.5999/- for your order and another payment apart from this has not been received by the seller.

In the unlikely event of the amount apart from Rs.5999/- being debited from your account, it will be reversed within 08 business days from the date of the transaction.

Hope this helps.








contact to the seller...seller want to sell...

Hi,

Thanks for writing in.

We understand your concern that you want to contact to the seller.

We'd love to have you on board. Please visit http://fkrt.it/sDazRyNN to get started.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


tagginfg-- want to sell ...sol



ask from familyy,...

Hi Mahantesh,

Thanks for writing in.

We understand your concern about the delivery of your order 'OD112869681782267000' for 'Metro Living 104 TC Cotton Double Printed Bedsheet'.

We'd like to let you know that the Wishmaster has confirmed that your order was delivered to you on July 22, 2018. You can check with your family member or friends if they have collected the shipment on your behalf.

If you're unable to find the shipment, please place a fresh order on the basis of the availability of the item.

Hope this helps.

wrong update provide..


invoice denial ...
IN1808051341247781358

Cancellation and return policy


Fake email Spam email



Hi {customer_name},

We understand that you're viewing offers from 3rd party sites that are not affiliated with Flipkart. Please note that any offers appearing anywhere other than on our website/mobile site (https://www.flipkart.com) or app are not from sellers on our portal.

We would request you to login to only our app or website to get relevant offers. Please note that Flipkart or its executives would never ask you for your password. Flipkart will not be responsible for any unauthorised usage of your account.

Hope this helps.


Wishmastr detail/...

Hi,

Thanks for writing in.

We understand that you are eagerly waiting for your order OD113004688526467000 for 'Redmi 5A (Gold, 16 GB)'.

We are sorry to let you know that the seller will unable to provide the Wishmaster contact number to you at this moment. However, the Wishmaster will contact you at the time of delivery.

We would like to let you know that Wishmaster from Ekart Logistics is already on the way to deliver the item and it’ll reach you by 7 pm today.

You can also contact the Wishmaster at your convenience through a secure connection using the number that you would have received with the out for delivery SMS and dial-in the PIN.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to see you again soon.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.





48 hrs cancellation request...return status solved..


Hi Mahesh,

Thanks for writing in.

We understand that you want refund for your 'D-SNEAKERZ Casual , Partywear Sneakers Shoes For Men's And Boys Red Color Sneakers For Men' and we're sorry for the trouble you had to go through.

We'd like to let you know that the cancellation of your replacement request has been initiated by the seller as requested by you.

We request you to please wait for 48 hours to complete the cancellation process. After 48 hours you can raise a return request for the refund. It's really simple! Just follow these steps:

• Log in to your Flipkart account
• Click on 'Orders'
• Select the product and click 'Return' We'll send you an email and SMS with all the details you need.

In case, you need any further assistance, please feel free to contact us and we'll be happy to help you.

Hope this helps.





complete protection plan..



Hi,

Thanks for writing in.

We understand your concern that you would like to purchase Complete Mobile Protection Plan.

We are sorry to let you know that the Complete Mobile Protection Plan is only available when you placing the order.

In case there’s anything else we can help you with, please feel free to contact us and we'll be happy to help you.

We would like to thank you for your understanding.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


VAS>>>Ware...





Reactivate Account


Hi,

Thank you for writing in.

We understand your concern that you want to reactivate your account.

Here are the steps how you can activate your account:

- Account reactivation can be done by customer itself
- Customer need to login with registered email id or mobile number and password combination used prior to deactivation
- Customer account will be reactivated and all default settings will be applied

If the 'Password' is forgotten:

- Customer needs to enter the registered emailed/phone no
- Click on forgot the password
- Customer will receive an OTP by email or phone no
- Enter OTP and create a new password
- Click on reactivate tab

Note: Account reactivation can be done only on desktop website

If you have any other query, please feel free to write back to us, we'll surely help you out.

Hope this helps.



warranty details


Hi Christine,

Thanks for writing in.

We understand your concern that you want to know about the warranty of ' Ps4 pro console'.

We would like to assure you that sellers on Flipkart are mandated to sell 100% genuine and new products that are covered under the manufacturer's warranty.

The product you’re looking for will also be covered under the seller’s 10 days replacement policy. If you'd like to avail any product related services after this period, the invoice provided along with the product can be used to claim warranty across the brand's service centres within the warranty period.

Here is the details for warranty of your product:

- Warranty Summary: 1 Year Domestic Warranty
- Warranty Service Type: Seller Warranty
- Covered in Warranty: Warranty of the Product is Limited to Manufacturing Defects Only
- Not Covered in Warranty: Physical Damages

You may check for the same or similar items available with the sellers and place an order through product link:

https://www.flipkart.com/sony-ps4-pro-1-tb/p/itmf2h86mvhf5jt3?pid=GMCF3EZWNYPCGBH4&lid=LSTGMCF3EZWNYPCGBH4YOKVA8&marketplace=FLIPKART&fm=productRecommendation/similar&iid=s:GMCEQUGDRMDGYFQQ:a03f4662-5c1f-1fb6-c766-4991a389bc8a.GMCF3EZWNYPCGBH4.LSTGMCF3EZWNYPCGBH4YOKVA8&ppt=Product%20Page&ppn=Product%20Page&ssid=2pjnh59h1s0000001532933570715&otracker=pp_reco_productRecommendation/similar_1

We would like to thank you for your continued trust and understanding.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



SHIPPED BUT MISROUTED

Hi ___,

Thanks for writing in.

We understand your concern that you want to know the status of your order '______________' for '____________'.

We’re sorry to let you know that the delivery of your order has been delayed as the shipment has reached a different location instead of the one closest to you.

Not to worry, the courier service providers are working to ensure that your shipment reaches you within the next 02 business days.

You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.



onepe recharge 25% cashback<<<<<Create Incident >>> Phonepe >>> Phonepe Recharge Related >>> Phonepe Recharge - Queries/Issues >>> CS Voice


Hi _____,

Thank you for writing in.

We are sorry to know that you haven't received cashback of 25% on recharge through PhonePe.

We would like to let you know that since the cashback was offered by the PhonePe, we'll not be able to help you out in this matter.

However, we request you to contact PhonePe team by writing an email to: [email protected].

If you have any other concerns, feel free to reach out we will be glad to help in any way we can!



Fake Call


Hi ______,

Thanks for writing in.

We completely understand your concern that you have received fake Flipkart offer information.

We are sorry for the trouble you had to go through.

Please be assured that we will pass this information to the concerned team and they will look into it. Kindly do not worry in this concern, we'll do our best to resolve this issue.

We request you to check the authenticity of such offer by cross-checking with the Flipkart website.

Feedback and suggestions from customers are taken seriously and have been instrumental to our success. Please be assured that we will certainly consider your suggestion and look into the feasibility of implementing the same.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Hope this helps.



EMI break-up info

Hi ______, 

Thanks for writing in.

We are sorry to know that bank is charging interest for your order '_________' for '___________'.

We would like to let you know that Flipkart does not charge any processing fee for this payment mode and also Flipkart is not responsible for interest charged by the bank.

However, you may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.   

Also, we'd like to let you know that the interest of Rs. /-charged by the bank has been deducted from the final amount you have paid. For more clarification here is the price breakup:  

Item Value- Rs. 10999/- 
Interest (charged by Bank)- Rs. 616/-
No Cost EMI Discount- Rs. 616/- 
Total EMI for 9 months- Rs. 10999/-  

Hope you will understand.



RVP DELAY

Hi,

Thank you for writing in.

We understand your concern about the delay in pickup of your order '_______' for '_____'.

We are sorry for the trouble you had to go through.

Please be assured that we have assigned your issue to our concerned team and they'll get back to you with an update by ___________.

Also, we would like to tell you that the seller has added Rs. /- to the Gift Card section of your Flipkart Wallet for the delay and you can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

We’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart.

Hope you'll understand.



Extended warranty individually<<<<<<<<Vas warranty guarantee



Hi Ankur,

Thanks for writing in.

We understand your concern that you want to purchase 'Extended Warranty' for your '_________'.

We would like to let you know that this policy can be purchased only with the purchase of the product. You will not be able to purchase this service individually. Due to this, the seller will not be able to fulfill your request.

However, you can buy 'Extended Warranty Protection' directly from Jeeves and also the price of the plan may vary.

Hope you will understand.


CANCEL ORDER

Hi,

Thank you for writing in.

We understand your concern that you want to cancel your order '' for ''.

We would like to let you know that as requested, the seller has cancelled your order and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps!



Hi,

Thanks for your valuable time over the call.

As per the telephonic conversation, we understand your concern that you want to cancel your order '' for ''.

We would like to let you know that as requested, the seller has cancelled your order and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps!

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


GSTIN>>>>>Need additional<<<<<solved


Hi<_customer name_>,

We’re sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.

While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.