Notes

Hi,

Thanks for writing in.

We are sorry to know that the product '' you received is not as described on Flipkart.

We would like to let you know that as specified by you, a return request has been created for the order and a refund of Rs. 5070/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by July 10, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We are sorry to let you know that as per the new RBI guidelines the seller can provide refund for the COD orders in Bank account only. Thus, the seller will not be able to fulfill your request for the refund in the Flipkart Wallet.  

We looked up and found that the pickup of your order has been confirmed by the courier service provider.

Also, do collect the acknowledgement receipt once you hand over the product.

OUT FOR PICKUP + WAIT AND REFUND

Hi,

Thank you for writing in.

We are sorry to hear that you are facing an issue with your '' with Order ID: .

We'd like to let you know that the Wishmaster is already on the way to pick up the with product and he’ll reach your address by 7 pm today to complete the pickup. You can also check your order status here: http://fkrt.it/bqWLi~NN

We would also like to let you know that as specified by you, a refund of Rs. 487/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Debit Card within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by the end of the day, as the Wishmaster will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.

replace and expect + on hold

Hi,

Thanks for writing in.

We understand your concern about the return of your order ''.

We are sorry to know that the '' you've received is not as described.

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled.

No worries, this shouldn't take more than 24 hours.

After, that the seller has arranged a replacement for the product and it'll reach you by June 27, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

Hope this helps.

REPLACE AND EXPECT

Hi,

Thanks for writing in.   

We understand your concern about the return of your order ''.

We are sorry to know that the '' you've received is not as described.  

We would like to let you know that the seller has arranged a replacement for the product and it'll reach you by April 12, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.    

We would like to thank you for your continued trust and support.

Cancel Requested 48 hours

Hi Manoj,

Thank you for writing in.

We are sorry to hear that you are facing issues with your '' with Order ID: .

We would like to let you know that as requested by you, the seller has cancelled your replacement and it will take 48 hours to update in our system. No worries it will not take more than 48 hours.

You will also receive a conformation SMS.

However, after 48 hours a new return will be created for your order.

In case you will not be able to create a return, please feel free to write back to us, we'll be happy to help you out.

Hope this helps.

customer care

Hi,

Thank you for writing in.

We understand your concern that you would like to talk with one of our customer care executives.

We would like to let you know that you can get in touch with our helpline number by dialing 1800 208 9898. Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope this helps.

REFUND INTIMATION >>>> REFUND STATUS INQUIRY

Hi,

Thank you for writing in.

We understand your concern about the refund of your order '' for ''.

We would like to let you know that the seller has refunded Rs. /- for your order to your Bank Account on September 21, 2018. This will be credited to your account by September 23, 2018, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number: .

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Hope this helps.