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as per the call, cx was refund, not replacement, policy shared with cx.
Hi,
Thank you for valuable time over the call.
We understand that you are concerned for the product '' with the order ''.
We are sorry to hear that you are facing issues with your product.
While we understand that you want to return and refund your amount, as per the 10 days seller's replacement policy, the seller is unable to provide the refund.
To know more about the returns policy click here: https://www.flipkart.com/pages/returnpolicy
We would like to thank you for your continued trust and support.
Hope this helps.
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