Notes

Incident Id - IN1807262023456158737

20


Hi Divya,

Thanks for writing in.

We understand your concern about the return of your 'Philips HP8318/00 Hair Straightener' and are sorry for the trouble you had to go through.

As per our record the wishmaster has already picked up the replacement the product.

Also, we'd to confirm that the seller has refunded Rs. 2779/- to your Gift Card on July 31, 2018 and this amount should have been credited by now.

If you have any further query please feel free to write back to us.

We would like to thank you for your patience and understanding.













Hi Happy,

Thanks for writing in.

We understand your concern that you want to opt EMI option on Debit Cards.

We would like to tell you that this offer is available for few selective customers who have account with AXIS/SBI/HDFC.

Once you login in to Flipkart website/App/mobile site app you can see this offer on your homepage.

If you're not seeing the offer then they need to contact bank to get the Pre-approved EMI for debit cards.

We would also like to let you know that the EMI on debit card payment is available on selected sellers and products and the same will be mentioned in product page.

Here're some other things you have to look out while choosing the 'Debit Card EMI' payment option:

- Interest rate and tenure differs from bank to bank.
- You can buy only one product at a time, however number of units for a single product may vary based on banks.
- There are no processing fee or additional charges.
- You need not pay any down payment amount to avail this offer.
- EMI plans cannot be changed once an order is placed.
- The minimum transaction amount to avail this offer differs from bank to bank.
- The maximum transaction amount to avail this offer will vary for each user depending on credit availability.
- If the 'PG Used' is mentioned as below under 'Payment Details' tab for an order, the payment option used is 'Debit Card EMI'.

If you have any further queries, please feel free to write back to us.

We would like to thank you for your continued trust and support.

Have a pleasant day ahead!





















Hi Kundan,

Thanks for writing in.

We're sorry for the delay in pickup of your 'Foxter Combo Of Three Metallic And Leather Super Quality Watch Watch - For Men'.

Please be assured that we're looking into this and will get back to you with an update by August 13, 2018.

Although we will not be able to make up for this delay, for your continued trust in us and for being patient, Rs. 100/- has been added to the Gift Card section of your Flipkart wallet. You can use this amount anytime within a year to buy products from a wide range of sellers on our website or app

We’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart and hope you’ll understand.




Hi,

Thanks for writing in.

We are sorry to know that you are facing issue with the product 'Genextonline E1'.

As specified by you, a return request has been created for the order and a refund of Rs. 264/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by August 11, 2018 as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.





Hi Thanmaiye,

Thanks for writing in.

We understand your concern about the refund for your order 'OD112937362880321000'.

We’d like to confirm that the seller has refunded Rs. 946/- to your Syndicate bank account on August 04, 2018 with the reference number: 821615881475. This amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell by following these simple steps:

1. Click https://www.syndicatebank.in/english/grievance.aspx
2. Fill in the details by following the prompts & click on ‘Submit’ and the bank will get in touch with you soon

We would like to thank you for patience and understanding.









Hi Lohith,

Thanks for writing in.

We are sorry to know that the replacement product 'Rewy S6 Compatible Magnetic Bluetooth Wireless Headphone with Noise Isolation, Integrated Neckband, Stereo Sound and Hands-free Mic and Controlling Buttons with Magnetic Ear buds , Compatibility Secure Fit for Sports, Gym, Running & Outdoor Activities Bluetooth Headset with Mic' you received is damaged.

As specified by you, a return request has been created for the order and a refund of Rs. 449/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by August 10, 2018 as the Wishmaster from Ekart Logistics will not be able to complete the pickup in case any item is missing.

We would like to thank you for your continued trust and support.