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Thank you for writing in.
We understand your concern that you wish to change the payment mode from COD to prepaid for your order ''.
We would like to let you know that, 'Pay Now' is a new feature that lets you easily convert your Cash on Delivery purchases to prepaid.
The 'Pay Now' feature will only be available on Cash on delivery orders with single item, that have been shipped through 'Ekart Logistics'. You'll be able to use the 'Pay Now' button till the item is 'Out for Delivery'.
You will get the 'Pay now' option when the order status is between 'Approved' to 'Out for Delivery'.
Steps to convert COD order to Prepaid:
1. You will see a new button 'PAY NOW' on App only if all the above criterias are met
2. Once you clicks on this button, a new page will open up with the list of payment options
3. You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV, Wallet payment method will not be available)
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins
Feel free to contact us for further assistance.
Hope this helps.
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