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[email protected]
reservcation cancel make a ticket!!!!!!!!!!!
148969632
[email protected]
reservation cancel make a ticket !
137029564
137029577
work on this reservation louis get a refund back for the 3 days the customer didn't used march 22-25
149302072 work number from the customer: 6072575000 exit 3012
[email protected]
work on this reservation louis
cancel it !!!!!!!
Nature of the Problem: customer wants to change the days on the reservation.
The clients desired resolution: to cancel one night from the reservation.
Did you call the hotel:no
What was the outcome:N/A
Did you call AAS: yes i did.
What was the outcome: agents is checking to see if we can make the changes to the reservation.
What else did you do to resolve the situation: i let the customer know we are working on the reservation.
What was the final outcome of the call: customer got the reservation days change. New days are March 31-April 4
Resolved or Escalate:solved
Nature of the Problem: customer wants to cancel the reservation.
The clients desired resolution: to cancel and get a refund back for the full amount.
Did you call the hotel:no
What was the outcome:N/A
Did you call AAS:no need to.
What was the outcome:N/A
What else did you do to resolve the situation: i let the customer know we are working on the reservation.
What was the final outcome of the call: customer got the reservation cancel and a refund back.
Resolved or Escalate:solved
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