Notes

Hi Damodhar,

Thanks for writing in.

We're sorry to know that you're facing payment error issue while placing an order.

We would like to let you know that here are a few troubleshooting steps you can try for your application to fix the issue you're facing:

We'd request you to restart the device

-Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

-Restarting your device gives it a fresh start and is sometimes all you need to fix your issue. In the unlikely event of the issue still not being resolved, please get in touch with us within the next {TAT} by clicking here: https://www.flipkart.com/helpcentre

We'd also request you to check for System Update (OTA)
-Check if the device has an OTA update available.

Open your device's main Settings menu.
Select About or System updates (depending on your device, this may be different).
If an update is available, follow the on-screen instructions to install it on your device.

We'd also request you to update the App

-App updates can provide enhancements and security improvements that may fix the issue. To check to see if there's an update for the app.

1.Open App draw
2.Open Play Store
3.In the Search box, look for Flipkart and open it.
4.If available, tap Update.
5.Now check if the issue is resolved

We'd also request you to force stop and clear cache & data

1.Pull down the notification menu.
2.Open Settings
3.Scroll down and choose Apps.
4.Scroll down and tap Flipkart.
5.Now tap these options as shown in the screenshot, one by one.

We'd request you to reboot to safe mode
-Rebooting in Safe mode will only load the Android system apps and help us understand if the issue is with any third-party app.
-Reboot the device and try using the Flipkart App again.

1.Press and hold the power button.
2.Tap and Hold Power Off option.
3.In the pop-up window tap OK to reboot into Safe Mode.
4.Once rebooted, the home screen should have a safe mode icon.
5.Now, open ONLY Flipkart app and check if it works in Safe Mode.
-Note: To return back to normal mode, just reboot the device.

-Perform a Factory Reset
-Inform the customer about possible data loss.
-If required, have the customer backup data.
-Make sure the battery is sufficiently charged.
-If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

1.Pull down the notification menu.
2.Open Settings
3.Scroll down and choose Backup & reset.
4.Tap Factory data reset.
5.Do NOT check "Erase stored content. Tap Reset Phone.
6.If prompted, input the Security pattern lock, Pin or Password.
7.Tap Reset Now.
8.Help the customer Setup the device.
-After setup, download the Flipkart App.

Note: During setup after the reset, please make sure the customer doesn't restore the settings. Inform the customer to set it up as a new device. (Some Settings or Apps might be the root cause of the actual issue).

Hope this helps.