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Hi Sujit,

Thanks for writing in.

We understand your concern about the exchange your product.

There are few steps you had to go through:

Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only. 

Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.

Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.

To verify if your old phone qualifies for the Offer, check the list of eligible devices in the Exchange Offer form.

Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.

Products with the following issues will not be picked up:

Power Issue - Not switching on Dead pixels,
spots,
lines or static on any part of the screen/display Crack on the screen,
light emitting from the side of the screen Crack on the panel,
dents in the body,
swollen handset and buttons missing Charging port damaged

You can also check this by clicking on this link: https://www.flipkart.com/pages/prexo-mobile

For the further query feel free to write back to us.

Hope this helps.
     
 
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