Notes

Case is already with the team, hence updating this incident

case is with the team in this IN1808130949186200904  , hence closing as NRR

Thanks for writing in.

We understand your concern about '' with order ''.

Wait refund

Hi Jancy,  

Thanks for writing in.

We are sorry to know that the 'Gear DOME ANTI-THEFT 26 L Laptop Backpack' you received is damaged.   

As specified by you, a return request has been created for the order and a refund of Rs 1424/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.   

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Debit Card within 02 business days, as per standard banking procedures.  

Please keep the item along with the original product box, accessories and tags ready for pickup by August 15, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.




Hi Ganesh,

Thanks for writing in.

We understand your concern about the pickup of '' with order ''.

Please be assured that we're looking into this and will get back to you with an update by August , 2018.

Hope this help





















Hi Ganesh, We are happy to let you know that the seller has refunded ₹ {refund_amount} for your order OD112879274577182000 to your Credit card on {seller_amount_refunded_date}. This will be credited to your account by {refund_promised_date}, as per standard banking procedures. {If ARN available in SA} If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number {refund_reference_number}. If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out. {Only for Credit Card/ Credit Card EMI transaction} Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank. {If ARN not available in SA} If you do not receive the refund by the time mentioned, please let us know and we’ll help you out. Have a nice day!

Hi Ganesh, We're writing in continuation to our previous {email/conversation} about the refund for your Mitashi 20 L Convection Microwave Oven with order ID: OD112879274577182000. We’d like to confirm that the seller has refunded ₹ {refund_amount} to your {bank name} Credit card on {seller_amount_refunded_date} with the reference number: {refund_reference_number} and this amount should have been credited by now. In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. If they are unable to help, you may raise a dispute with the bank's grievance cell here: {link}. We would like to thank you for your patience and understanding.

Hi Ganesh, We're writing to let you know that the courier service provider has confirmed that the shipment of Mitashi 20 L Convection Microwave Oven was delivered to you on {delivered_date}. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Have a nice day!

Hi Ganesh, We're writing to let you know that the courier service provider has confirmed that the shipment of Mitashi 20 L Convection Microwave Oven was delivered on {delivered_date}. There was a delay in the delivery of your order due to an unforeseen issue faced by the {seller/ the courier service provider}. We have shared feedback with the {seller/courier service provider} to make sure you have a delightful shopping experience. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Have a nice day!

Hi Ganesh, {Damaged/Defective/not as described} We are sorry to hear that the Mitashi 20 L Convection Microwave Oven you received is {defective/damaged/not as described on Flipkart}. {Wrong item delivered- Eg: delivered shirt instead of mobile} We are sorry to hear that you received a {name of the product delivered} instead of Mitashi 20 L Convection Microwave Oven. As specified by you, a return request has been created for the order and a refund of ₹ {refund_amount} will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider. {Refund to Bank Account/credit Card} You’ll receive an email and SMS with the refund details, after which the money will be credited to your Credit card within 7 business days, as per standard banking procedures. {Refund to Gift Card} You’ll receive an email and SMS with the refund details, after which the money will be added to the Gift Card section of your Flipkart account within 7 business days and you can check the balance here: http://fkrt.it/6jBxorNN {Refund to PhonePe Wallet} You’ll receive an email and SMS with the refund details, after which the money will be credited to your PhonePe wallet within 7 business days and you can check the balance here: http://fkrt.it/bqrfRzNN {For EKL pickup} Please keep the item along with the original product box, accessories and tags ready for pickup by {pickup_date} as the Wishmaster from Gati Courier will not be able to complete the pickup in case any item is missing. {For 3PL pickup} Please keep the item along with accessories and tags packed and ready for pickup in the original product box by {pickup_date}. Please mention the details below on the outer package for ease in tracking: Order ID: OD112879274577182000 Return ID: {return_ID} Warehouse Address: {warehouse_address} {In case of mobiles/tablets/laptops} {Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.} Also, remember to collect the acknowledgement receipt once you hand over the product. In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts. We would like to thank you for your continued trust and support.






Hi Ganesh, Thanks for writing in. {Damaged/Defective/not as described} We are sorry to hear that the Mitashi 20 L Convection Microwave Oven you've received is {defective/damaged/not as described on Flipkart}. {Wrong item delivered- Eg: delivered shirt instead of mobile} We are sorry to hear that you've received a {name of the product delivered} instead of Mitashi 20 L Convection Microwave Oven. {For EKL pickup} The seller has arranged a replacement for the Mitashi 20 L Convection Microwave Oven and it'll reach you by 2018-07-28 23:59:59. The item originally delivered to you will be picked up at the same time. Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from Gati Courier will not be able to complete the pickup in case any item is missing. {For 3PL pickup} The seller has arranged a replacement for the Mitashi 20 L Convection Microwave Oven and it'll reach you by 2018-07-28 23:59:59. The item originally delivered to you will be picked up after this. Please keep the item along with accessories and tags packed and ready for pickup in the original product box. Please mention the details below on the outer package for ease in tracking: Order ID: OD112879274577182000 Return ID: {return_ID} Warehouse Address: {warehouse_address} {In case of mobiles/tablets/laptops} {Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.} Also, remember to collect the acknowledgement receipt once you hand over the product to the Wishmaster. In the future, you can request a return for your order using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts. We would like to thank you for your continued trust and support.



Special date

Hi Layek, Thanks for writing in. We understand that you'd like your order delivered at a specific date. We are sorry to let you know that delivery options at preferred slots are not available with the courier service provider at the moment.   In case you are not you may not be available at the time of delivery, you could have a friend or a family member collect the package on your behalf. If you like, you may cancel this order and place a new one at a later date, provided the stock is available with the sellers.   We assure you that the courier service providers will try to deliver your order again on the next working day, if you were not around to collect it during the first attempt. Your order will be delivered by August 20, 2018 and you can also track your order status here: http://fkrt.it/bqWLi~NN Hope this helps.


Hi Sanju, While we understand you’re keen on receiving your order, we’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller. Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order. You can be sure that the seller will do their best so your order OD113065169093422000 reaches you on or before 2018-08-16 23:59:59. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN You can also track the step-by-step journey of your shipped orders easily through SMS notifications between 9 am and 9 pm. Opt for the 'Subscribe' option on the order details page to get these updates. You can also choose to opt out later if you like. {Use this only if the ordered product does not have a 'Flipkart Assured' badge} Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured We would like to thank you for your understanding.

Hi Sanju, Thanks for writing in. We're happy to let you know that the seller Truenet Commerce has packed the item(s) and it will be on its way to you soon. The shipment will get delivered by 2018-08-16 23:59:59 and you can expect more updates once it is shipped. You can check your order status here: http://fkrt.it/bqWLi~NN Hope this helps!

that you cannot face this type of issue in the future.



Hi Ryan, Thanks for writing in. We understand your concern about your order 'OD113064746893928000'. We would like to let the courier service provider has confirmed that the shipment of 'Sparx SD0323G Canvas Shoes For Men' was delivered to you on August 14, 2018. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time. We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did. Hope this helps!

Hi Ryan,

{Damaged/Defective/not as described}

We are sorry to hear that the Sparx SD0323G Canvas Shoes For Men you received is {defective/damaged/not as described on Flipkart}.

{Wrong item delivered- Eg: delivered shirt instead of mobile}

We are sorry to hear that you received a {name of the product delivered} instead of Sparx SD0323G Canvas Shoes For Men.

As specified by you, a return request has been created for the order and a refund of ₹ {refund_amount} will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

{Refund to Bank Account/credit Card}

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account/wallet within {refund_tat}, as per standard banking procedures.

{Refund to Gift Card}

You’ll receive an email and SMS with the refund details, after which the money will be added to the Gift Card section of your Flipkart account within {refund_tat} and you can check the balance here: http://fkrt.it/6jBxorNN

{Refund to PhonePe Wallet}

You’ll receive an email and SMS with the refund details, after which the money will be credited to your PhonePe wallet within {refund_tat} and you can check the balance here: http://fkrt.it/bqrfRzNN

{For EKL pickup}

Please keep the item along with the original product box, accessories and tags ready for pickup by {pickup_date} as the Wishmaster from Dotzot will not be able to complete the pickup in case any item is missing.

{For 3PL pickup}

Please keep the item along with accessories and tags packed and ready for pickup in the original product box by {pickup_date}. Please mention the details below on the outer package for ease in tracking:

Order ID: OD113064746893928000
Return ID: {return_ID}
Warehouse Address: {warehouse_address}

{In case of mobiles/tablets/laptops}

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.