Notes

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(1)Ship together.

Hi,

Thanks for writing in.

We understand your concern about your order 'OD112999242523401000' for the product 'Extended Warranty 1 Year by Flipkart Protect' that you'd like to cancel a product from your order.

We would like to let you know that the product can not be cancelled as they are shipped together. As you will cancel one product, the other product will get cancelled automatically. You can cancel your order including both products and place a fresh order.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Hope this helps.
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(2) unregister caller.

Hi _customer_name_,

Thanks for writing in.

We understand your concern that you ___Concern___

We are sorry to let you know that we are unable to find your order details using the email address you've written to us from. Please write back to us from your registered email address so we can help you out.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to hear from you soon.

Version 2__

Hi _customer_name_,

Thanks for writing in.

We understand your concern that you ___Concern___

We are sorry to let you know that we are unable to find your order details using the phone number you've mentioned in your email. Please write back to us from your registered email address so we can help you out.

You can also check your order status here: http://fkrt.it/bqWLi~NN

Hope to hear from you soon.
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(3) elaborate

Hi _customer_,

Thanks for writing in.

Looks like you've sent us an email without any details. We'd request you to elaborate your concern. If there's anything we could do for you, please let us know within 72 hours time period and we'll be happy to help.

We hope to hear from you soon.

If you'd like, you can also check your order status here: http://fkrt.it/bqWLi~NN

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(4) invoice request

Hi __cjfdkas__,

Happy to help! We would like to let you know that a copy of the invoice provided by the seller for your product 'Asus Zenfone 2 Laser ZE550KL' has been attached along with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

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(5) EMI breakup

Hi Rajesh,

Thanks for writing in.

We understand your concern about your order 'OD112876427858867000' for the products 'Buyback Guarantee' and 'HP 15 Core i5 7th Gen - (8 GB/1 TB HDD/Windows 10 Home/2 GB Graphics) 15q-BU012TX Laptop' that you'd like to know about your EMI plan.

We would like to let you know that you have chosen plan is Rs. 4894/- for 9 months, the order value for the both products is Rs. 41749/- and interest charged by Bank is Rs. 2294/- so total cost is Rs. 44043/-.

For further concern about your paid EMI details, We request you to please get in touch with your bank to know about the details of the EMI transaction so that they can check and assist you further

Hope this helps.


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(6) buy time with 24 hourss


Hi __Customer__,

We're writing in continuation to our previous email.

We're sorry for the trouble you had to go through.

Please be assured that feedback has been shared with our concerned team and they're looking into this and will get back to you with an update within the next 24 hours.

Your patience will be highly appreciated!

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(7) 8 hour concerns

Hi ___customer__,

Thanks for writing in.

We understand your concern that you'd like to know the status of failed payment.

We are sorry for the trouble you had to go through.

We'd like to request you to wait for 8 hours. Within 8 hours you will receive an order confirmation message or refund notification.

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(8) Multiple attempt failed


Hi,

Thanks for writing in.

We understand your concern about your order 'OD112917664460385000 ' for the product '' that you'd like to receive the product.

We're sorry to let you know that your order has been cancelled as the courier service provider wasn't able to deliver despite multiple attempts to the below address:
Sanjeevtiwari
Sree super bajaar
Ajad chouk,
Chilmapur road
Gorakhpur.
Uttar Pradesh
IN,273001
Phone Number: 9451113148

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order by clicking here: https://www.flipkart.com/drapes-cotton-printed-salwar-suit-dupatta-material/p/itmecf44yznfga93?pid=FABECF44USH9JHJH

Hope this helps.

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(9) invoice copy request den

Hi,

We understand your concern about your order '' for the product '' that you'd like to receive an invoice copy.

We are sorry to let you know that the seller is unable to provide you the invoice copy for the product as it has been returned to the seller.

Hope you understand.

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(10) confirmation 24 hour pickup not updated

Hi Neha,

Thanks for writing in.

We understand your concern about your order 'OD112973264923520000' for the product 'Nayo Women Printed A-line Kurta' and 'Nayo Women Printed Frontslit Kurta' that you'd like to know the status of refund.

We would like to let you know that it will take upto 24 hours to confirmation of pickup of products by the seller. Once the pickup of products is confirmed by the seller, the refund will be initiated and it will be credited to your account by 01 business day.

Hope you understand.

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(11) on hold//wait refund.

Hi,

Thank you for your valuable time on call.

We understand your concern about the ''Epson T5852 cartridge for Epson PM215 / 235 / 245 Printers Multi Color Ink'' with ''Order ID:OD113042542272260000''.

We are sorry to hear that you have received the different and damage product.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these.

Since the item is marked ‘Out for Delivery’ on our system, we’ll need to wait for the courier service provider to update the delivery status before the return request can be fulfilled. No worries, this shouldn't take more than 24 hours.

We would like to let you know that a return request has been created for the order and a refund of Rs.415/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by August 15, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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(12) Delivery confirmation

Hi _customername__,

Thanks for writing in.

We understand your concern about your order '_____' for the product '_________'.

We're writing to let you know that the courier service provider has confirmed that the shipment of __product_name__ was delivered to you on __delivered_date__.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!
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(13) Buy with exchange offer

Hi __customerName__,

Thanks for writing in.

We understand your concern that you want to order your product through buy with exchange offer.

We'd request you to follow these steps to order your product with buy with exchange offer:

1. Tell us about your old Phone
Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.

2.Enter pincode for Offer availability.
Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.

3. Hand in your old Phone for new one
Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.

If you still need further information, we'd request you to click on this link: https://www.flipkart.com/pages/prexo-mobile

For further concern, please get back to us. We will surely help you out with it's best possible way.
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(14) Price error

Hi __customer__,

Thanks for writing in.

We understand your concern about your order '__orderID__' for the product '__productname__' that you'd like to know the price policy..

We are sorry for the trouble you had to go through.

We would like to let you know that the offers and discounts for products vary from time to time and are valid only for a certain period and the price of the product was Rs.1199/- while you had placed your order.

We would also like to let you know that there was not no discount applied while you had placed your order.

However, we would like to let you know that the seller has been shipped your order and it will reach you by August 16, 2018 and you can check your order status here: http://fkrt.it/bqWLi~NN

If you'd still like to cancel your order. You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'. Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.

Hope this helps!
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(15) egv number request

Hi Srinivas,

Thanks for writing in.

We understand you concern that you are unable to use your EGV/Gift Card.

We are happy to help you! We'd request you to send your EGV number within 72 hours time period, so we could help you out with it's best possible way.

Hope to know from you soon.
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(16) unable to place order on cod.

Hi,

Thank you for writing in.

We understand that you are unable to place COD order.

We'd like to inform you that availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.

Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.

However, you can always choose a prepaid mode of payment like Debit Card/ Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

We work to provide the most hassle-free online shopping experience. Please feel free to write us in a case of any further queries.

Hope you'll understand.
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(17) cardless credit

Hi,

Thanks for writing in.

We understand your concern that you'd like to shop with Flipkart through Cardless Credit EMI.

We would like to let you know that how to claim Cashless benefit:
• Go to My account and Click on View details next to Cashless Credit
• Click On ‘Apply Now’
• Enter Your PAN Number and Aadhar Number
• Verify Your Aadhar With OTP
• Review and Submit details of Aadhar and PAN
• Once the submission is done. Credit limit is issued and Customer has to go through T&C’s and click on Agree and Continue

We would also like to let you know that how to place an order as follows:

• You may see Cardless Credit - EMI in Checkout Page
• Cardless Credit - EMI - Enables customers to purchase the product and clear outstanding in easy installments
• Once the option is selected OTP would sent through Kissht and Customer has to enter the OTP to complete the order.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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cx amount debitted order not confirmd but refund is done 8 days

Hi,

Thank you for writing in.

We understand your concern about the refund of your payment made for the product Yonex MAVIS 350 - Green Cap Nylon Shuttle - Multicolor'.

We are sorry to let you know that the seller has not received the payment for the order 'OD112749029861388000' due to a system error.

However, as per checking our records, we see that amount of Rs. 699/- has been refunded to your account on July 04, 2018 and it will be credited to your account within 08 working days.

Also, we would like to let you know that your order has been shipped by the seller and will be delivered by July 05, 2018. You can check your order status here: http://fkrt.it/bqWLi~NN

Hope this helps.
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FA assured product (tag missing))

Hi Janobi,

Thanks for writing in.

We understand your concern about return for your product 'W Women's Printed Straight Kurta'.

We're sorry to let you know that we're unable to return your product as Fliipkart Assured sellers ship the products with the price tag/brand box warranty card.

In the future, successful pick-up of the product is subject to the following conditions being met:

1) Correct and complete product (with the original brand, article number, undetached MRP tag, product's original packaging, freebies and accessories)

2) The product should be in unused, undamaged and original condition without any stains, scratches, tears or holes.

Hope this helps.
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