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Thanks for writing in.
We understand that you want to buy mobile using exchange offer with your ‘Redmi’ phone.
We’d like to let you know that exchange offer is currently available on the selected models listed by the sellers. We request you to kindly check the offer on the product page which you want to buy with exchange offer.
Here are the steps to avail the exchange offer.
- Once you’ve decided which phone to buy, provide details of your old phone in the Exchange Offer form. Offer valid on select devices only.
The IMEI number can be found by dialing *#06# on your phone. You can also find it by removing the battery. It is printed on your phone below the battery slot. You can also find it on your phone's original packaging.
- Before you hit ‘Buy Now’, check with your pincode if the Exchange Offer is available in your location. Exchange is possible in eligible pincodes only.
- Once the Order is placed, the new phone will be shipped. Hand in your old phone, in working condition, to the field executive at the time of delivery.
Please note that only working phones with no physical damage will be eligible for exchange. We also recommend you run the phone functionality test available in the Flipkart App.
Products with the following issues will not be picked up:
- Power Issue - Not switching on
- Dead pixels, spots, lines or static on any part of the screen/display
- Crack on the screen, light emitting from the side of the screen
- Crack on the panel, dents in the body, swollen handset and buttons missing
- Charging port damaged
Here are few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted (Dead pixels, spots, lines or static on any part of the screen/display).
2. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
3. Screen locks or iCloud locks should be disabled
To know more information, please click on link:
In case of any other query, feel free to contact us and we’ll be happy to assist you.
Hope this helps.
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
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