Notes

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FAQs

Response

English

Hindi

1

You've not been able to resolve my issue through troubleshooting/Tech visit. Will the service centre be able to help?

Sorry to hear that you're still experiencing<issue type>issue with your<product_type>even after <troubleshooting/tech visit>. A specialist at the brand's authorised service centre will thoroughly check the product to diagnose and fix the issue as per the terms and conditions covered under the product's warranty.


Please be assured that they'll help you out.

Humein khed hai ki<troubleshooting/tech visit>ke baad bhi aapko apne<product_type>pe<issue type>ki pareshaani aa rahi hai.

Hum aapko yakeen dilaana chahenge ki brand ki authorised service centre se ek specialist warranty ki terms and conditions ke anusaar product ko poori tarah se check karenge aur theek karenge.

2

Tech visit/troubleshooting has not helped and I do not have an ASC in my city? What do I do?

We tried troubleshooting your device to identify the issue you were concerned about but couldn't find one. Since the performance of the device is not as per your expectations, we suggest that you visit a brand's authorised service centre.


We understand that you do not have a brand's authorised service centre in your city. If you would like, we can share the details of a service centre in the nearest city to yours.

Hame aapke phone mein troubleshooting karney ke baad usme koi problem nahi mili. Agar aapko phirbhi lagta hai ki aapke phone mein problem hai toh hum aapko sujhav dena chahenge ki aap iske liye brand ke kisi authorised service centre par jayen.


Hum samajh saktey hain ki aapke shehar mein brand ki authorised service centre nahi hai. Agar aap chahen toh hum aapko sabse karibi shehar ke service centre ka pata de saktey hain.

3

If the service centre confirms that there is an issue with my phone, however the investigation has taken more than 10 days, will you provide me a replacement?

Please be assured that the brand's authorised service centre will definitely help fix the issue with your<product_type>as long as the product is under warranty. In case they don't, you can always raise a complaint with the brand.

Aap nishchint ho kar brand ke service centre mein apna<product_type>dikha saktey hain aur woh zaroor aapki sahayata karengey. Agar aisa nahi hota hai toh aap isko lekar brand ke saath complain darj kar sakte hain.

4

The IMEI number printed on the invoice is incorrect and the service centre is not accepting my product, please help!


[IMEI Mismatch]

Sorry about that. Could you confirm the IMEI number printed on your device and the number available on the invoice you've received?


<Check for IMEI mismatch>


We'll look into this and get back to you in the next <_TAT_>.

Iske liye kshama chahte hain. Kya aap hame aapke phone mein maujood aur phone ke saath mile invoice par print kiye gaye dono IMEI numbers bata sakte hain?


<Check for IMEI mismatch>


Hum iske baare mein pata karke aapko agle <_TAT_> ke andar sampark karenge.

5

I want to change the address for the pickup/ I want to change the return type/ I want to change the details I've provided for refund.


[Post policy period]

We'll look into this and get back to you in the next <TAT> hours.

Hum iske baare mein pata karke aapko agle <_TAT_> ke andar sampark karenge.

6

My return request was cancelled after the Tech Visit. The issue still exists. I want a replacement/refund.


[TV - NTF/Policy period over]

Please visit a brand's authorised service centre and they should be able to help you with the issue. I can share the details of the service centre nearest to your location. Do you have a pen and a paper handy to note it down?

Kripya iske liye aapke nazdiki brand ki authorised service centre pe jaiye aur ve zaroor aapki madad kar payenge. Aapke ghar ke sabse nazdeek jo service centre hai uske details main aapko bata sakta hun. Kya aap ise note karna chahenge?

7

Service centre is taking too long to service my product/ Service centre is not helping/servicing.

Sorry to hear that. We'll look into this and get back to you with an update within the next <_oathkeeper TAT_>.

Maafi chahte hain iske liye. Hum iske baare mein pata karke aapko agle <_oathkeeper TAT_> ke andar sampark karenge.

8

There is no service centre in my area/town/city. What do I do?

Sorry to hear that. Please get in touch with the brand at <_contact number_> and they should be able to help you with your issue.

Maafi chahte hain iske liye. Kripya iske liye brand ko <_contact number_> par sampark kijiye aur ve zaroor aapki madad kar payenge.

9

I do not want my product to be serviced at the service centre. Can you please help me?

Could you tell us the reason why you do not want to get your product serviced at the brand authorised service center?


<Capture details>


We'll look into this and get back to you in the next <_oathkeeper TAT_>.

Kya aap hame bata sakte hai ki aap brand ki authorised service center se apna product kyun service nahi karwana chahte?


<Capture details>


Hum iske baare mein pata karke aapko agle <_oathkeeper TAT_> ke andar sampark karenge.

10

Warranty related issues


(Example - Warranty information mismatch between website and product due to which the service center has denied service)

Sorry about that. The terms and conditions covered under the warranty of a product are defined by the brand and Flipkart being a marketplace doesn't own any of this. However, we'll look into your issue and get back to you with an update within the next <_oathkeeper TAT_>.

Maafi chahte hain. Product ki warranty ke andar jo terms and conditions hai woh brand dwara nirdharit kiye gaye hain aur marketplace hone ke naate Flipkart ka isse koi sambandh nahi hai. Lekin hum aapke issue ke baare mein zaroor pata karke aapko agle <_oathkeeper TAT_> ke andar sampark karenge.

11

Why was my return request cancelled? I'm facing issues with the product and need a replacement/refund.



[Calls made by RMT were not responded by customer]


[Dialer Expired cases]

We tried getting in touch with you over the phone several times but were not able to reach you. Now, since the seller's return request policy period for the product has ended, they will not be able to assist you with the issue.


Please visit a brand's authorised service centre and they should be able to help you with your issue. I can share the details of the service centre nearest to your location. Do you have a pen and a paper handy to note it down?

Hamne kayi baar aap se sampark karne ki koshish ki par aap se baat nahi ho payi. Seller aapki return request ke liye aapki sahayata nahi kar payengey kyonki ab iss product pe return policy ka samay samapt ho chuka hai.


Kripya iske liye kisi brand ki authorised service centre pe jaiye aur ve zaroor aapki madad kar payenge. Aapke ghar ke sabse nazdeek jo service centre hai uske details main aapko bata sakta hun. Kya aap ise note karna chahenge?

12

I tried troubleshooting my device with the steps that you've provided but my issue is not resolved. What do I do?


[Return request raised within 1st - 6th day of policy. Customer reverts post policy period]


[Return request raised within 7th - 10th day of policy. Customer reverts after 72 hours post policy period]

I am sorry to hear that you're still facing issues with your device. Now, since the seller's return request policy period for the product has ended, they will not be able to assist you with the issue.


Please visit a brand's authorised service centre and they should be able to help you. I can share the details of the service centre nearest to your location. Do you have a pen and a paper handy to note it down?

Maafi chahte hain iske liye. Seller aapki return request ke liye aapki sahayata nahi kar payengey kyonki ab iss product pe return policy ka samay samapt ho chuka hai.


Kripya iske liye brand ke authorised service centre pe jaiye aur ve zaroor aapki madad karenge. Aapke ghar ke sabse nazdeek jo service centre hai uske details main aapko bata sakta hun. Kya aap isse note karna chahenge?