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Hi,

Thanks for writing in.

We're sorry to hear that you're facing an issue with your '' with Order ID: .   

We would like to let you know that since the product was delivered to you on November 16, 2017, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to help you out. 

However, the good news is that the product is covered under the manufacturer's warranty. You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Below are the details to the brand in support:    

Link: http://www.samsung.com/in/support/servicelocation/  
Contact number(s):1800-3000-8282 / 1800-407-267-864   

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.


Please be assured that we have assigned your issue to our concerned team for service centre details and they'll get back to you with an update by March 17, 2018.

Please note any kind of damaged is does not include in the warranty.

Also, we would like to let you know that Physical and liquid damages are not covered under warranty, brand will charge you according to the damages.
     
 
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