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Thanks for writing in.
We understand your concern about that you had received duplicate product your order ID: 'OD113039138115918000' for 'L'Oreal Paris Excellence Creme Hair Color'.
We always mandate that sellers list only genuine and brand new products on Flipkart and we are sorry to know that you feel that the product you've received from the seller is not authentic.
We'll investigate this and will also take appropriate action against the seller if the product is not genuine. Since we do not want to keep you waiting, we've asked the seller to refund the amount paid and it'll be credited to your Bank Account within 9 business days.
Please be assured that we're always putting in measures to make your shopping experience a seamless one and would like to thank you for your continued trust.
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