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Hi Babu,
Thanks for writing in.
We understand your concern about your order 'OD113039232212051000'.
We would like to let you know that the courier service provider has confirmed that the shipment of 'Redmi 5A (Gold, 16 GB)' was delivered to you on August 09, 2018.
Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.
We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Have a nice day!
Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.
Hi,
Thanks for writing in.
We're sorry to know that you're facing issues with your 'Redmi 5A (Gold, 16 GB)'.
Since the product was delivered to you on June 02, 2018, it has crossed the seller's 10 days replacement period. Due to this, the seller will not be able to fulfill your request.
We would like to let you know that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product has been attached with this email. This can be used to avail services at the brand's authorised service centres within the warranty period.
Here is the brand support link to the authorised service centre:
http://www.mi.com/in/service/repair/
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
CASE IS ALREADY WITH THE TEAM, HENCE UPDATING THIS INCIDENT
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