Notes

troubleshooting camera honor

Hi Suvarna,

Thanks for writing in.

We understand that you are facing an issue with your 'Honor 9 Lite (Glacier Grey, 32 GB)' and are sorry for the trouble you had to go through.

Here we are providing you some troubleshooting steps that might resolve the issue. In case, the issue still persists after performing the below steps, please let us know and we’ll be happy to assist you.

1. Check for lens protector-

New devices usually have the protective plastic over the camera lens. If not removed, the pictures will not be as expected. Check if you have removed the protective plastic.

Please let us know if the issue is resolved after performing the steps and we’ll be happy to help.

2. Use the default camera app

Check what camera app you are using. If you are using a third-party camera app, we request you to use the default camera app.

3. Restart the device

Smartphones are just like computers. They have Processes and Services running in the background and need a restart regularly (At least once a week). If these processes and services are running for a long time without a restart, they may cause issues.

Restarting your device gives it a fresh start and is sometimes all you need to fix your issue.

*Press and hold the Power button on your smartphone to Restart the device (If the restart isn't available, turn Off and then turn On your smartphone).

If you want to know how long the device has been running, follow the steps below:

- Open Settings
- Scroll down and tap About Phone (If you don't see this option, tap System and then proceed)
- Tap Status
- Scroll down and check Uptime (The time listed here is in hours. Anything above 168 hours needs to be restarted.)

4. [Honor Oreo] Clear data and force stop the camera app

Perform the below steps on the Camera app.

Pull down the notification panel and open Settings
Open Apps & notifications
Tap Apps
Scroll down and open the app you have an issue with.
Tap Storage
Tap Clear Data and confirm by tapping OK
Go back once
Tap Force Stop and confirm by tapping OK

5. Check for an OTA update

Things to remember before the update:

- you should be connected to WiFi.
- Make sure the battery is charged above 50% or is connected to the charger during the update
- you should backup data.

6. Perform a factory reset-

WARNING

- If required, you should backup data.
- Make sure the battery is sufficiently charged.
- If applicable, remove the SD Card from the device to prevent accidental formatting while resetting.

- Pull down the notification panel and open Settings
- Scroll down and tap System
- Tap Reset
- Choose Factory data reset and then tap Reset
- Tap Reset again to initiate factory reset

If the issue is not resolved please write back to us within 72 hours so that we can help you out with the best possible way.

Hope this helps.