Notes

Mystry calling




Hey can you tell me if I place order via Phonpe UPI and cancel it. How will I get the refund ?

Hi,
Thank you for writing in.
We understand your concern that you'd like to know about the refund policy.
We'd like to tell you that if you place an order via PhonePe UPI, the refund for your cancelled product will come back to PhonePe as withdrawable amount and this amount will not include the Cashback.
We'd also like to tell you that you can use the ‘WITHDRAW’ option under 'PhonePe Wallet' to transfer the amount available to your bank account. For more information, please contact PhonePe support through the app or email at '[email protected]'.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.
Hope you understand.

Hey can you tell me if I place order for Grocery products using Flipkart Pay Later and later cancel it when will I get refund?
OR

If customer place the order via BNPL and cancel the order, when will he/she gets the refund?

Hi,
Thanks for writing in.
We understand your concern about the refund for grocery if you pay through 'Flipkart Pay later'.
We'd like to let you know that if you cancel your order then you will get instant refund back to the source. 
If you have further quarries, please get back to us. We'll happy to help you.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hey I can see there is a Extra 10% off on the Festive pass . Can you tell me when will I get this discount?

Hi,

Thank you for writing in.
We understand that you wish to know the discounts available on festive pass. We are happy to help you with your query.
Please find the below information on festive pass. During the festive pass program, you will get specific offers and benefits such as mentioned below:
-Free regular shipping on all 'FAssured' items (no min. purchase required)
- Buy worth Rs 1000 now & get 10% extra discount on the next purchase (Max discount: Rs. 500)
-5% extra instant cash back on using PhonePe
-90% off on Extended Warranty for Large Appliance purchases
-90% off on Assured Buyback with all applicable Mobile purchases
-3rd party partner offers at a deep discount (Hotstar Premium Subscription, Gaana Plus Subscription and Make Mytrip Double Black offer)
T& C for Buy for Rs.1000+& get 10% off on next order:
-The offer will commence at 16:01hrs on September 17, 2017 and end at 23:59hrs on December 31, 2017 (“offer Period”).
-To participate in the offer you must be selected to be part of the ‘Festive Pass’, as per communication sent to You by Flipkart; and purchase, during the offer Period, any products (except for gold coins, gold bars and Flipkart Gift Cards) for a cart value of INR 1000 or above, listed on the Platform in a single transaction.
-Upon fulfilling the above requirements, you will get 10% off on your next purchase of Products (defined below) on the platform from 17 Sep 2017 to 31st Jan 2018, provided the qualifying order [mentioned under point 3 (ii)] has been delivered at least 15 days before making such purchase. This is subject to a maximum discount up to Rs.500 per transaction
-Products shall mean any goods and/or services being sold on the platform excluding Flipkart Gift Cards, Gold coins and bars, extended warranty, Assured Buyback, mobiles, large appliances, infant foods, infant milk substitutes and feeding bottles.
-The offer will be automatically applied on your next purchase if all the above mentioned requirements are fulfilled.
-The offer can be availed only 15 (fifteen) times by You.
-If You cancel any Product in Your order, it will lead to cancellation of all products ordered under this offer.
-In case of cancellation or returns, you will not be eligible for this offer and
You will not be eligible to avail this offer again.
Please refer the Flipkart website for other terms and conditions on the offer.
In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.
Hope this helps.

If I did not like the taste of any product (dal). What can be done ?

Hi,

Thank you for writing in.

We are sorry to know that the product you have purchased didn’t taste good.

We’d like to let you know that the seller will be unable to provide you any return. Also, according to seller’s Returns Policy for groceries, items you no longer want cannot be returned after they are delivered.

However, you can get in touch with the brand for the same.

Hope this helps.

Customer claims that Flipkart wishmaster has contacted him non-officially and asked some personal questions, what is the course of action for this scenario?

Hi,

Thanks for writing in.

We're sorry to hear that your experience with the Wishmaster from E-kart Logistics has been an unpleasant one. We completely understand and this isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right. We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again. We'll get back to you with an update on this by Oathkeeper TAT.

We would like to thank you for your continued trust and support.

hey What is Flipkart Protect Damage Protection plan for mobiles?

Hi ,
Thanks for writing in.
We understand that you want to know about Flipkart Protect Damage Protection plan for mobiles.
We are happy to let you know that the Flipkart Protect Damage Protection Plan is an integrated service support that is provided by Jeeves Consumer Services, Flipkart’s logistic partner.
This warranty is valid for a year and you can claim it if your phone stops working due to an accidental damage or a liquid spill.
Hope this helps.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Hey Do I need to visit the service centr if there is any issue happening after purchasing the product under Extended warranty and Accidental protection for Mobiles)
Hi,
Thanks for writing in.
We would like to let you know that if you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website/App/Mobile site within 10 days of receiving the product.
We will help you troubleshoot any issues you may have, either through online tools, over the phone, and/or through an in-person technical visit. Only one (1) replacement will be provided in the unlikely event that the product is defective.
If no defect is confirmed or the issue is not diagnosed within 10 days of delivery, you will be directed to a brand service centre to resolve any subsequent issues.
Click here to know more about cancelation and return policy- https://www.flipkart.com/pages/returnpolicy
Also, we would like to let you know that the Extended Warranty plan will start once the manufacturer’s warranty ends. Manufacturer’s warranty starts on the date of invoice

The Damage Protection plan starts along with the manufacturer’s warranty and if the product that you have purchased along with the damage protection plan is damaged you can contact the service provider at Jeeves.co.in or call them on their toll free number 1800-425-5568.

As per the Damage Protection Plan terms and conditions, Jeeves authorised service centre will pickup, repair and deliver your {phone within 7 days/laptop within 21 days}. In case you do not receive your {phone/laptop} within the mentioned time, the amount that you paid for the plan as well as any additional expenses will be refunded to you.

Hope this helps.

HEY How do I activate this service after purchase?(Extended warranty and Accidental protection for Mobiles)
Hi,
Thanks for writing in.
We would like to let you know that we will coordinate with the service provider and activate the services within 36 hours from the time the product is delivered to you. The service will be valid from the date of delivery.   
You can always contact the service provider if you ever need to claim the service and they will surely help you out.
Hope this helps.

Hey What is 'Extended Warranty' service and how is it different from the manufacturers warranty?

Hi ,
Thanks for writing in.
We understand your concern about the 'Extended Warranty'. We would like to let you know that the 'Extended Warranty' services are exactly the same as the manufacturer’s warranty but can be claimed only after the manufacturer’s warranty has expired.   
If you have any further queries, please feel free to contact us we surly help you out.
Hope this help.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

I was browsing your website as i am planning to purchase a TV.. I can see there is some Extended warranty available with this. Will it be shipped to me as a 'physical' product with terms and conditions and instructions to claim it?

Hi,
Thanks for writing in.
We are happy to know that you wish to shop with Flipkart.
We understand that you want to know about the extended warranty for TV and Flipkart Protect Damage Protection plan for mobiles.
We'd like to let you know that the 'physical' product with terms and conditions will not be sent to you along with product.
The details of Extended Warranty will be sent to your registered email id with the detailed instructions. These details will also be present in the My Orders section.
Also, we'd like to let you know that the Flipkart Protect Damage Protection Plan for mobiles is an integrated service support that is provided by Jeeves Consumer Services, Flipkart’s logistic partner. This warranty is valid for a year and you can claim it if your phone stops working due to an accidental damage or a liquid spill.
For further queries, please get back to us and we will be happy to help you out.
Hope this helps.
We always strive to provide excellent service and hope that we were able to help you. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Can I pay ‘Flipkart Pay Later’ bill using cash/EMI payment?
Hi, 
Thanks for writing in.
We understand your concern about the payment of the ‘Flipkart Pay Later’ bill using cash/EMI payment.
We'd like to let you know that we currently support payment for your ‘Flipkart Pay Later’ transactions only through Credit Card/ Debit Card/Net Banking.
We'd also like to let you know that you will receive an email/SMS/app notification about the bill details and a payment link on the 1st of the subsequent calendar month.
You can also pay at the ‘Flipkart Pay Later’ section under ‘My Account’ in our Android app. If you've any query, please feel free to write back to us and we'll assist you in the best possible way.
Have a nice day!
We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Which products are eligible for the Extended Warranty Protection?

Hi,
We understand that you wish to know about the products included in Extended Warranty Protection
The Extended Warranty Plan is available for products like LED TVs, air conditioners, refrigerators, washing machines, microwave ovens, mobiles, tablets and laptops.
Hope this helps.
We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

I can't see Grocery option in my Apple I8 . Why ?

Hi,
We understand your concern about the Grocery option on Apple I8.
We’d like to let you know that currently, the option to shop for groceries is only available on our Android app. Rest assured, we’re working towards enabling you to shop for groceries from our website, mobile site, and iOS app too.
Stay tuned for updates!
We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.