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Hi ,
Thanks for writing in,
We understand your concern you want make payment through card for your '' with Order ID:
We request you please follow below steps:
*Below are the eligibility criteria to avail the COD to Prepaid payment conversion:
*Orders with single unit
*From 'Approved till dispatched', the COD to prepaid option is available for all courier service providers. Once the item is 'Dispatched till Out for delivery', the COD to prepaid option is available only for Ekart shipments
*The status of the order is between 'Approved to Out for delivery'
*Current payment mode is COD (Cash on Delivery)
*You can change the payment mode through Self-serve (web/app) or using the link provided to customers via an/sms
Payment methods available are:
1.Debit Card
2.Credit card
3.Netbanking
4.PhonePe payments
Steps to convert COD order to Prepaid:
1. You will see a new button 'PAY NOW' on App only if all the above criterias are met
2. This will also be available, when a Dispatched communication is triggered to the customer through an email
3. Once you clicks on this button, a new page will open up with the list of payment options
4.You will have the option to select from Net banking, Credit Card, Debit Card to make the payment (EMI, EGV, Wallet payment method will not be available)
5. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message
6. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery
7. If the payment is unsuccessful/ fails,you will see a failure message and can retry the payment after 30 mins
Hope this helps.
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