Notes

EMI break-up info

Hi ______, 

Thanks for writing in.

We are sorry to know that bank is charging interest for your order '_________' for '___________'.

We would like to let you know that Flipkart does not charge any processing fee for this payment mode and also Flipkart is not responsible for interest charged by the bank.

However, you may get in touch with the bank's customer care using the number mentioned on the back of your card for more information.   

Also, we'd like to let you know that the interest of Rs. /-charged by the bank has been deducted from the final amount you have paid. For more clarification here is the price breakup:  

Item Value- Rs. 10999/- 
Interest (charged by Bank)- Rs. 616/-
No Cost EMI Discount- Rs. 616/- 
Total EMI for 9 months- Rs. 10999/-  

Hope you will understand.



RVP DELAY

Hi,

Thank you for writing in.

We understand your concern about the delay in pickup of your order '_______' for '_____'.

We are sorry for the trouble you had to go through.

Please be assured that we have assigned your issue to our concerned team and they'll get back to you with an update by ___________.

Also, we would like to tell you that the seller has added Rs. /- to the Gift Card section of your Flipkart Wallet for the delay and you can use this amount anytime within a year to buy products from a wide range of sellers on our website or app.

We’d also like to assure you that we’re doing everything possible to give you a better experience the next time you shop on Flipkart.

Hope you'll understand.




DELAY IN DELIVERY +SERVICE RECOVERY

Hi,

Thank you for writing in.

We understand your concern about the delay in delivery of your order '___________' for '___________'.

We are sorry for the trouble you had to go through.

Please be assured that we have assigned your issue to our concerned team and they'll get back to you with an update by __________.

Although we will not be able to make up for this delay, the least we can do for you right now is ensure that the shipping charges you’ve paid for the item are refunded, which in this case is Rs. /-.

This amount will be credited as a Gift Card in your Flipkart Wallet within 24 hours of successful delivery. You can use this amount within a year to shop for products sold by any seller on our website or app.

Hope you'll understand.



REPLACE AND EXPECT

Hi,

Thanks for writing in.   

We understand your concern about the return of your order ''.

We are sorry to know that the '_____' you've received is not as described.  

We would like to let you know that the seller has arranged a replacement for the product and it'll reach you by __________. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.    

We would like to thank you for your continued trust and support.



Extended warranty individually<<<<<<<<Vas warranty guarantee



Hi Ankur,

Thanks for writing in.

We understand your concern that you want to purchase 'Extended Warranty' for your '_________'.

We would like to let you know that this policy can be purchased only with the purchase of the product. You will not be able to purchase this service individually. Due to this, the seller will not be able to fulfill your request.

However, you can buy 'Extended Warranty Protection' directly from Jeeves and also the price of the plan may vary.

Hope you will understand.




CANCEL ORDER

Hi,

Thank you for writing in.

We understand your concern that you want to cancel your order '' for ''.

We would like to let you know that as requested, the seller has cancelled your order and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps!



Hi,

Thanks for your valuable time over the call.

As per the telephonic conversation, we understand your concern that you want to cancel your order '' for ''.

We would like to let you know that as requested, the seller has cancelled your order and you would have received a confirmation for it.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

Hope this helps!

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


GSTIN>>>>>Need additional<<<<<solved


Hi<_customer name_>,

We’re sorry to let you know that we currently do not support business to business (B2B) tax credit benefits on Flipkart with GSTIN. However, we assure you that we’ve taken your feedback and are working to enable this feature as soon as possible so that our customers like you can benefit from it.

While we do not yet have an exact timeframe as to when you can use this, we wish to let you know that we’re taking it up as a priority. Please visit our website, app, or mobile site frequently for updates.

Hope this helps.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.


REFUND PHONEPE

Hi _______,

Thank you for writing in.

We understand your concern about the refund for your '_______' with Order ID: ____.

We would like to let you know that the seller has refunded Rs. /- for your order to your Phonepe wallet on __________. This will be credited to your account by ___________.

You can check the available balance here: http://fkrt.it/bqrfRzNN

If you do not receive the refund by the time mentioned, please contact Phonepe: [email protected]

You may transfer this money to your bank account any time using the ‘WITHDRAW’ option under 'PhonePe Wallet' and the amount will be credited to your account instantly.

For more details on your PhonePe account click here: http://bit.ly/2n8QtcH.

Hope this helps.


REINSTATE

Hi,

Thank you for writing in.  

We understand your concern that you want to reinstate your order for ''.

We looked up your order '' and found that it has been cancelled by the seller as requested by you.

The seller will not be able to ship the item from this order as it has been cancelled.

Once the product is back in stock, you will get the notification email on your registered email address ([email protected]) and you can place a fresh order by clicking on below link:

https://www.flipkart.com/jockey-women-s-sports-non-padded-bra/p/itmezafbfvzg7dw2?pid=BRADQWZPFDERVDQD&sizeSelected=true


Hope this helps.


While the seller will not be able to ship the item from this order as it has been cancelled, you can place a new order by clicking the below given link:



WAIT AND REPLACE

Hi,

Thanks for writing in.    

We're sorry to hear that you are facing an issue with your '' with order ID: .

We would like to let you know that the seller has arranged a replacement for the product and it'll be shipped after the pickup of the originally delivered product is done and confirmed by the courier service provider. The pickup will be completed by January 18, 2018.      

Please keep the item along with accessories & tags packed and ready for pickup in the original product box. Please mention the details below on the outer package for ease in tracking:

Order ID:
Return ID:

Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.  

Also, do collect the acknowledgement receipt once you hand over the product.

You can expect more updates once the replacement is shipped. You can also check your order status here: http://fkrt.it/bqWLi~NN

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued support and trust.