Notes

POST TECH VISIT

Hi,

We are sorry for the trouble you had to go through.

We would like to let you know that as per our records, the service engineer has confirmed that your issue has been resolved. Due to this your return request has been cancelled by the seller.

However, if you are still facing an issue with your 'Mi A1 (Black, 64 GB)' with order ID: OD110948927485681000, you can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here is the brand support link: http://www.mi.com/in/service/repair/

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.


Tech issue order status not update yet

Hi Saurav,

Thanks for writing in.

We are sorry to hear that the product you have received was defective and you want to return the product 'Barraid Casino Slot Liquor Dispenser Whiskey Decanter' with the order OD211962104642120000.

We would like to let you know that as the order status is not updated on our system yet so we are unable to create return.

Please be assured that we'll look into this and get back to you with an update by April 11, 2018.

Hope this help.


APP/WEBSITE TROUBLESHOOTING

Hi,

We're sorry to know that you are unable to view your order history.

We request you to follow the below given troubleshooting steps, if you are trying through our website:

- Clear the cache memory
- Delete the cookies and browsing history
- Use another browser if available

If you are not able to view orders on our app, please follow the below steps to resolve your issue:

- Log out and close the app and log in again
- If this doesn't work, please uninstall and reinstall the app and it should work just fine after that

If you've already tried all this, please reply to this email with the error message and we'll sort it out for you.



elaborate

Hi,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your concern. If there's anything we could do for you, please let us know within 72 hours and we'll be happy to help.

We hope to hear from you soon.

Hi,

Thank you for writing in.

We are sorry to let you know that we are unable to understand your concern.

We request you to kindly elaborate your exact issue within 72 hours so that we can look into it and assist you further accordingly.

Hope to hear from you soon.


attempts exhausted...cx wants to reinstate..

Hi Ram,

Thanks for writing in.

We understand your concern that you want to reinstate the 'Google Home Mini'.

We are sorry to let you know that your order OD112869809310111000 has been cancelled as the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

If you’d still like to buy the product, you can place a new order for it anytime. Please make sure that either you, a friend, or a family member is available at the address to collect the package when it is out for delivery.

Here is the product link though which you can place a new order:
https://www.flipkart.com/google-home-mini/p/itmf3xz9exnjbzzm?pid=ATNF3T5GSRFZVYVE

We would like to thank you for your continued trust and understanding.



Thank you for writing in.

We understand your concern about the payment of your order OD111235870831947000 for Acme-Nova 100 Lint Roller. We are sorry for the trouble you had to go through.

As per our check the seller has not received the payment for your order. We request you to pay the cash for your order at the time of delivery.

We would also like to tell you that the courier service providers will reattempt the delivery on January 12, 2018.

Please be assured the amount you paid through PhonePe will be refunded to your account within 2 business days.

Hope you will understand.


Undelivered as Rejected by cx<<<<shipped status <<<<<status check

Hi,

Thanks for writing in.

We understand your concern about the cancellation of your order ''.

We are sorry for the wrong cancellation by the Wishmaster and this isn't something we would want you to go through.

You can be sure that we'll take definite steps to set this right. We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

However, we would like to let you know that you will receive a feedback link from 'Ekart' via SMS through which you can raise a complaint in the 'Ekart Portal' and choose 'I did not reject the order, please send it again', the delivery will be reattempted within the next 48 hours.

Note: The Feedback SMS will be active only for 48 hours.

Hope you will unde


wrong cancellation by WM

Hi Bala,

Thanks for writing in.

We understand your concern that you haven't received any call from the wishmaster, however your order '' for '' was cancelled by the seller with the reason that the seller’s partnered courier service provider could not find anyone at the delivery address to collect the package despite several attempts.

We are sorry for the wrong cancellation by the wishmaster and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

Also, we request you to place a fresh order by clicking the below given link:

https://www.flipkart.com/rich-club-combo-three-metallic-leather-super-quality-watch-men/p/itmf3xjwatfkg3kh?pid=WATF3WNHG7USBCHE&sizeSelected=true

Hope you will understand.
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pincodes...

Hi Sanu,

Thanks for writing in.

We understand your concern that you are not able to place the order on your Pincode '685553'.

We're sorry to let you know that the product cannot be delivered to your address as serviceability of an area depends on many factors such as seller's location, delivery address and also the type of product.

If you'd like, you can have the item delivered to your office, a friend or family member's address which is serviceable. Alternatively, you can choose to get it delivered at a pickup store closest to you if one is available in your area while you place an order from our app. To check if an area is serviceable, visit the product page on our website or app and use the ‘Check Availability’ feature by entering the pincode.

The sellers and courier service providers are rapidly expanding their services and hope to deliver in your area soon.

We would like to thank you for your understanding.


cx unable to place order on his pincode....
info given...



COMPLAINTS

Hi,

Thank you for writing in.

We understand your concern about the services offered by flipkart logistics and sorry for the trouble you had to go through.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures to avoid instances like these. 

We'll also bring this to the notice of our team and management so that this will not happen again. 

Hope you will understand.

We assure you that feedback has been shared with the seller and the courier partner and they're working on putting in additional measures so that this will not happen again. 



Hi,

Thanks for writing in.

We're sorry to hear that your experience with the 'Ekart Logistics' has been an unpleasant one for your order ''.

We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.

We've spoken to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again.

We would like to thank you for your continued trust and support.


Hi Priyanuj,

Thanks for writing in.

We understand your concern about the pickup of your exchange item and are sorry for the trouble you had to go through.

We'd like to let you know that the wishmaster deniesto pickup the exchange item in case of

- Brand mismatch
- IMEI Mismatch
- Screen damage (Crack)
- Dots on Screen/Pixel issue
- Touch not working
- Power button not working
- Light coming out from the side of the screen/Screen coming out

However, we see that the courier service provider has confirmed that the shipment of 'Nokia 5 (Tempered Blue, 16 GB)' was delivered to you on May 25, 2018.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We’re working closely with our seller community to make your shopping experiences on Flipkart seamless.

Have a nice day!




Hi Shaik,

Thanks for writing in.

We understand your concern about the refund for your 'Redmi Note 5 (Black, 64 GB)' and are sorry for the trouble you had to go through.

We'd like to let you know that the seller has refunded Rs.11999/- for your order OD212342635499202000 to your Credit Card on May 21, 2018. This will be credited to your account by June 01, 2018, as per standard banking procedures.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Please check the previous statement/unbilled transaction of your Credit Card before reaching out to the bank.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out.

Have a nice day!


cancled due to unfrseen reason./.... refund..

Hi Charudatta,

Thank you for writing in.

We understand your concern about the cancellation of your order "OD211579262983786000".

We’re sorry to let you know that your order for "Transcend 2 TB External Hard Disk Drive" was cancelled by the seller as they had listed the price incorrectly due to an unforeseen error.

We would like to tell you that the seller has refunded Rs. 100/- to the Gift Card section of your Flipkart wallet to make up for this cancellation and it'll be credited within 24 hours.

You can use this amount within a year to shop for products sold by any seller on our website or app.

In case there’s anything else we can help you with, please feel free to write to us by replying to this email in the next 48 hours.

Hope this helps.