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The clients desired resolution: No cancel the reservation with no penalties.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation: Verify the cancellation policy and it was still on time to cancel with no penalties.
What was the final outcome of the call: Reservation was cancel and fully refunded.
Resolved or Escalate: Resolved
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Nature of the Problem:
The clients desired resolution: No cancel the reservation with no penalties.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: Yes, spoke with and he contacted the hotel to get a penalty waiver. he spoke with
What else did you do to resolve the situation: Advise the customer about the hotels decision.
What was the final outcome of the call: Reservation was
Resolved or Escalate:
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Nature of the Problem: Need to receive a confirmation.
The clients desired resolution: To get a confirmation of the reservation.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation: Resend the confirmation to the customer as a PDF file.
What was the final outcome of the call: Customer got the confirmation of the reservation.
Resolved or Escalate: Resolved
Joan
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