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Hi,
We understand your concern about the exchange guidelines for the exchange of your 'Samsung Galaxy A8' with 'Redmi Note 5 Pro (Blue, 64 GB)'.
We would like to let you know that the wishmaster will check the exchange item before the new item is handed over to you.
Listed below are the checks that will be followed:
-IMEI number on mobile matches against IMEI number entered by you.
-Brand of mobile matches the brand entered by you.
-Mobile stays powered on without charger for 30 seconds.
-Mobile screen is not broken.
-The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated).
-The i-Cloud account should be unlocked for iPhones.
We would also like to let you know that the wishmaster will reject the exchange item in case:
-The product does not switch on
-The product is broken/ damaged
-There is a Mismatch in IMEI/Serial number/Model/Brand
-The product does not remain powered on for 30 sec on battery power
-You are not willing to allow check
-There is a mismatch in brand, size
If any of the conditions mentioned in the exchange policies are not met, the new product will not be delivered as the exchange would be ‘hand to hand’.
You can check your order status here: http://fkrt.it/bqWLi~NN
Hope this helps.
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