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Thank you for valuable time over the call.
We understand your concern for '' with order ''.
We are sorry for the trouble you had pto go through.
We do like to let you know that as per the returns policy, the seller will not be able to fulfill your return request for this product. However, you can visit the brand's authorised service centre and they'll definitely help you further.
Requests for replacement for iPhone mobiles will be fulfilled by the brand only after thorough inspection and diagnosis of any issue with the phone. Hence, please visit the brand's authorised service centre to get help with your product.
You can check the availability of authorised service centre nearest to your location by going to https://getsupport.apple.com
Apple Support Site: https://getsupport.apple.com/?caller=home&PRKEYS=
The invoice for this product has been attached with this email and it can be used to avail services at the brand's authorised service centres within the warranty period.
In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.
For further queries, please feel free to get back to us and we’ll be glad to assist you further.
Hope this helps.
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