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Hi Soumitra,
Thanks for writing in.
We understand your concern about the conversion of Cash on Delivery to prepaid mode of payment.
We'd like to let you know that to convert the Cash on Delivery order to prepaid option is available at Flipkart.
However, you will have the option to select from Net banking, Credit Card, Debit Card, PhonePe payments to make the payment (EMI, EGV, Wallet payment method will not be available).
Below are the scenarios for which this feature will be available:
1. Orders with single unit.
2. Courier service provider is Ekart.
3. The status of the order is between 'Approved' to 'Out for Delivery'.
4. Current payment mode is Cash on Delivery.
5. Through Self-serve (app) or using the link provided to you via an email/sms.
6. From 'Approved till dispatched', the Cash on Delivery to prepaid mode option is available for all courier service providers. Once the item is 'Dispatched till Out for Delivery', the Cash on Delivery to prepaid mode option is available only for Ekart shipments.
7. When the order is "Out for Delivery (only PhonePe payments).
Steps to convert COD order to Prepaid:
1. You will see a new button 'PAY NOW' on App only if all the above criterias are met.
2. This will also be available to you when a Dispatched communication is triggered to you through an email.
3. Once you clicks on this button, a new page will open up with the list of payment options.
4. Once the payment is successful, you will be redirected to 'Order Details' page with the new payment mode and appropriate message.
5. Payment information will be sent to EKL and payment mode will be updated to prepaid, so that EKL will not ask you for payment at the time of delivery.
6. If the payment is unsuccessful/ fails, you will see a failure message and can retry the payment after 30 mins.
If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre
Hope this helps.
We hope we have been able to help you with your concern. A short survey will be sent to your registered email ID, please take a moment to let us know how we did and how we can improve your experience in the future.
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