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We understand your concern about the '1-year Buyback Guarantee' you purchased with 'Lenovo K8 Plus (Fine Gold, 32 GB)'.
We'd like to let you know that you can redeem the offer by the given steps
You can log in to their Flipkart account used while placing the order for the old phone
Select the new product they wish to purchase
Get the buyback value as an exchange discount on the new purchase
However, the redemption option will be visible on applicable products' page from the beginning of 6th month (154th day from the delivery date).
Moreover, these are some points you may check
1. The guaranteed buyback amount is available on products listed by selected sellers where the value of the product will be higher than the BuyBack discount and the new product should be available on Flipkart under exchange offer
2. The BuyBack amount is valid on products in working condition
3. The product should be in working condition with the screen intact
4. You can choose to exchange the product even after the 'BuyBack' policy period expires.
5. BuyBack price will not be applicable. The product can still be exchanged on Flipkart at the product exchange price available at that point
6. There will be a nominal pick up charges applicable during exchange
7. At the time of pick-up, the FE will perform the basic checks on the product and it should meet the conditions as mentioned in the below table 8. While purchasing 'Buyback Guarantee Policy' for mobiles/ laptops, if 'Out of Stock' message appears on the check-out page, it's due to PIN code serviceability. In such cases, we request you to try with different PIN codes
If you have any other questions, feel free to reach out within 48 hours and we will be glad to help in any way we can!
Hope this helps.
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