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Hi,
Thank you for writing in.
We understand that you want to exchange your old mobile 'Lenovo K6 power' to purchase ' Oppo F3 plus'.
We would like to let you know that below are the detailed guidelines to avail exchange offer:
- Check if Exchange offer is valid for the product.
- Should select the accurate Model, IMEI number, Serial number and the working condition of the product.
- Pay the discounted amount listed on the website.
- You will have to furnish the same product as opted during the purchase to FE while Delivery.
- You have to keep the products charged for the FE to check.
- Take a backup of the data before handing it over to the FE.
The wishmaster will check the exchange item before the new item is handed over to you. Listed below are the checks that will be followed.
- IMEI number on mobile matches against IMEI number entered by you.
- Brand of mobile matches the brand entered by you.
- Mobile stays powered on without charger for 30 seconds.
- Mobile screen is not broken.
- The screen lock should not be active (all types of screen locks like pattern, pin, password, fingerprint, face recognition, smart lock, etc should be de-activated).
The i-Cloud account should be unlocked for iPhones.
You cannot avail the exchange once the order is placed without the offer. i.e. Once an exchange order is placed, You cannot convert an exchange order to a regular order by withholding the exchange product and giving the cash equivalent to FE. The only possibility is to cancel the exchange order and place a regular order.
If, the wishmaster reject the exchange in case of above scenarios, the only possibility is to cancel the exchange order and place a regular order. You can also cancel your order on the go by clicking here - http://fkrt.it/bqWLi~NN. Select the item and click on 'Cancel'.
Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.
We'd like to let you know that sellers can provide a replacement only in the unlikely event of the product received by you being damaged, defective or not as described on the product page.
Also, the seller is not able to provide you the refund in mobile category as per seller policy. In case the seller is not able to provide you the replacement then the your old product will not be returned and the refund of the exchange product will came in your egv section the flipkart wallet.
We would like to thank you for your understanding.
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