Notes

Hi {customer_name},

{Damaged/Defective/not as described}

We are sorry to hear that the NORTHZONE Men & Women Casual Blue Polyester Sling Bag you received is {defective/damaged/not as described on Flipkart}.

{Wrong item delivered- Eg: delivered shirt instead of mobile}

We are sorry to hear that you received a {name of the product delivered} instead of NORTHZONE Men & Women Casual Blue Polyester Sling Bag.

As specified by you, a return request has been created for the order and a refund of ₹ {refund_amount} will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

{Refund to Bank Account/credit Card}

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account/wallet within {refund_tat}, as per standard banking procedures.

{Refund to Gift Card}

You’ll receive an email and SMS with the refund details, after which the money will be added to the Gift Card section of your Flipkart account within {refund_tat} and you can check the balance here: http://fkrt.it/6jBxorNN

{Refund to PhonePe Wallet}

You’ll receive an email and SMS with the refund details, after which the money will be credited to your PhonePe wallet within {refund_tat} and you can check the balance here: http://fkrt.it/bqrfRzNN

{For EKL pickup}

Please keep the item along with the original product box, accessories and tags ready for pickup by {pickup_date} as the Wishmaster from {courier_name} will not be able to complete the pickup in case any item is missing.

{For 3PL pickup}

Please keep the item along with accessories and tags packed and ready for pickup in the original product box by {pickup_date}. Please mention the details below on the outer package for ease in tracking:

Order ID: OD113249063967934000
Return ID: {return_ID}
Warehouse Address: {warehouse_address}

{In case of mobiles/tablets/laptops}

{Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over.}

Also, remember to collect the acknowledgement receipt once you hand over the product.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.