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Thanks for writing in.
We understand your concern that you'd like to know about that how can get order updates on WhatsApp.
We'd like to let you know that you seeing a new option in the Order Confirmation page, 'Get updates on WhatsApp'. On subscribing to this feature, they will start receiving order updates.
1. If you subscribe to this feature, they will start receiving the below updates on their WhatsApp number
- Order Confirmation
- Shipping confirmation
- Delivery update along with invoice
2. Updates will be sent to the phone number associated with the account and not with the order
3. If you replies to any of the messages, then an auto-notification will be sent asking you to reach out to help centre.
4. This will be available on all channels (msite, app and web)
5. You can unsubscribe from this feature by replying as STOP in WhatsApp or unsubscribe from the order confirmation page
If there's anything we could do for you, please let us know and we'll be happy to help.
Hope this helps.
Tagging on SA: Product purchase queries >>> Related to site features like ping, wishlist >>> Ping/image search/share/compare
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