Notes

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



Hi Bilas,

Thanks for writing in.

We understand that you wish to changing your registered phone number.

We would like to let you know that changing your registered phone number is very simple and can be done only from our website at the moment.

Here's how you can do it:

• Click http://fkrt.it/sDaT4pNN
• Click 'Edit' and enter your new registered phone number and select 'Add'
• A verification code will be sent to your new registered phone number which is valid only for 10 minutes from the time it is sent to you
• Enter it in the text box and click 'Save Changes'

Your registered phone number will get updated and you can continue using your Flipkart account after that.

Hope this helps.

Hi,

Thanks for writing in.

We understand your concern about the delivery of your ''.

However, we looked up your order and found that your order has been cancelled by the seller as requested by you.

The seller will not be able to ship items from a cancelled order.

If you like, we request you to place a fresh order by clicking here:

 You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'. Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart. 

While the seller will not be able to ship items from this order as it has been cancelled, you can place a new order once the product is back in stock with sellers. You can click here {product_link} and use the 'Notify me' option to know once the product is available. 

We would like to thank you for your understanding.



Hi Ravindra,

Thanks for writing in.

We understand your concern about the return of your ''.

We would like to let you know that your order has been picked up and the seller has refunded Rs./- to your Bank account on August 00, 2018 with the refund reference number:. This amount should have been credited by now.

In case the amount has not been credited, please contact your bank’s customer care using the number mentioned on the back of your card and check the status by providing the reference number. 

Have a nice day.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.




Hi Hasnat,

Thanks for writing in.

We understand your concern about the return of your ''.

We would like to let you know that your order has been picked up and the seller has refunded Rs./- to your Bank account on August 00, 2018 with the refund reference number:. This amount will be credited by August 00, 2018.

If you'd like to know more about the status of your refund, please contact your bank's customer care using the number mentioned on the back of your card.

Have a nice day.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.



Hi,

Thanks for writing in.

We understand about the refund of your ''.

The seller will need a few details so that they can refund the amount to your bank account as requested by you.

1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch -
3. Account Number -
4. IFSC -

Once you write back to us within 72 hours with these details, a refund will be initiated to your account. You'll receive another email and SMS with more details as soon as the refund is initiated.

We hope to hear from you soon.




Hi,

Thanks for your valuable time over the call.

As per our telephonic conversation, we are happy to hear that you do not have any issues regarding your order. Hence, we are closing this case.

If there is anything else we can help you with feel free to write back to us, we will be happy to help.

Have a nice day.




Hi Preeti,

Thanks for writing in.

We understand your concern for your 'Polyset Magic Seal Marc 3 Containers Lunch Box'.

We'd like to let you know that the courier service provider has confirmed that the shipment was delivered to you on August 02, 2018.

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time.

We always strive to provide excellent service and hope that we were able to help you with your issue today. Please spare a few minutes to respond to the feedback survey which will be sent to you in some time and let us know how we did.

Have a nice day!


Hi,

Thanks for writing in.

We are sorry to hear that the '' you received is not as described on Flipkart.

As specified by you, a return request has been created for the order and a refund of Rs.1099/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by August 09, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.

We would like to thank you for your continued trust and support.

Hi, 

Thanks for writing in. 

We understand your concern for your order 'OD112896944702288000'.

We are sorry to hear that the product you've received is defective.

The seller has arranged a replacement and it'll reach you by August 16, 2018. The item originally delivered to you will be picked up at the same time. 

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing. 

We would like to thank you for your continued trust and support.

Hi Sandip,

Thanks for writing in.

We understand your concern about the delivery of your 'Aero LEGEND LIVERPOOL Football Shoes For Men'.

We'd like to let you know that the courier service provider has confirmed that the shipment was delivered on August 04, 2018.

There was a delay in the delivery of your order due to an unforeseen issue faced by the courier service provider. 

We completely understand and this isn't something we would want you to go through. 

We've shared this to the courier service provider and they're looking into this and they'll take utmost care to ensure this does not happen again. 

Have a nice day!

Hope we've been able to resolve your concern. A short survey that won't take more than two minutes of your time has been sent to your registered email address. We'll be happy to hear from you.




Hi,

Thank you for writing in.

We are sorry to know that you are unable to place an order through cash on delivery(COD) payment mode.

We would like to let you know that COD service availability in any area depends on various factors such as the seller's location, delivery address and also the type and price of the product.

At this moment, none of our sellers are offering the Cash on Delivery facility at your pincode. In the future, they may resume the service in your area.

However, you can always choose a prepaid mode of payment like Debit Card/Credit Card, Net Banking, Flipkart Money or Gift Card to place your order for now.

Hope you'll understand.





[email protected]
testqwer








Hi Harsha,

Thanks for writing in.

We are sorry to hear that the '' you've received is not as described on Flipkart.

The seller has arranged a replacement and it'll reach you by August 00, 2018. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can request a return for your order using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.





Hi,

Thanks for writing in.

We understand your concern for your ''.

We are sorry to hear that the product you received is not as described on Flipkart

As specified by you, a return request has been created for the order and a refund of Rs./- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.
 
You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by August 00, 2018 as the Wishmaster will not be able to complete the pickup in case any item is missing.

In the future, you can raise a return request for your orders using our app or website. Just go to 'My Orders' on your Flipkart account, select the item, click 'Return' and follow the prompts.

We would like to thank you for your continued trust and support.





Hi,

Thanks for writing in.

We understand that you wish to cancel your ''.

We would like to let you know that the seller has initiated the cancellation of your order and you would have received a confirmation for it.

Since the item has already been shipped, we'll inform Ekart Logistics to return the shipment to the seller. In case it still reaches you, please make sure that you or your friend/family member do not accept delivery and inform the Wishmaster from the couriers that the order has already been cancelled.

Once the courier service provider confirms the cancellation, you'll get an update on this.

Check http://fkrt.it/bqW4k8NN to know more about cancellations and refunds on Flipkart.

Hope this helps!



Hi Mohammed,

Thanks for writing in.

We understand that you want to know about the Debit Card EMI.

We would like to let you know that Debit Card EMI/Pre approved EMI is offered by HDFC/AXIS/SBI banks only at the moment on our platform.

We would also like to let you know that you can check your eligibility for Debit Card EMI by sending SMS 'DC EMI' to 57575.

After, sending SMS you will get confirmation about the eligibility.

In case, you are not eligible you can contact your respective bank.

Further you have any queries please write back to us we will surely help you out.

Hope this helps 




Hi Narendira,

Thanks for writing in.

We understand your concern that you would like to change the payment mode for the order 'OD112886707121421000'.

We would like to tell you that, below are the eligibility criteria to avail the COD to Prepaid payment conversion:

1. Orders with single unit
2. From 'Approved till dispatched', the COD to POD option is available for all courier service providers. Once the item is 'Dispatched till OFD', the COD to POD option is available only for Ekart shipments
3. The status of the order is between 'Approved to OFD'
4. Current payment mode is COD (Cash on Delivery)
5. You can change the payment mode through Self-serve (web/app) or using the link provided to you via an/sms

Also, if you like, you can choose to pay for your product using your card at the time of delivery. 

Note: In order to maintain the security of your account, please do not share your credit/debit card number/ CVV/ PIN with anyone. Flipkart or its executives do not ask you for your password. Flipkart will not be responsible for any unauthorised usage of your credit card/ bank account.

Hope this helps!

Hi Nakul,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your concern.

We request you to please elaborate by replying to this email within 72 hours, so that we can assist you accordingly.

Hope to hear from you soon.


Hi,

We're writing to let you know that we are closing the case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to help.

Have a nice day!



Hi Jagdish,

Thanks for writing in.

We are sorry to let you know that we are unable to understand your concern.

We request you to please elaborate by replying to this email within 72 hours, so that we can assist you accordingly.

Hope to hear from you soon.