NotesWhat is

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Hi {customer_name},

Thanks for writing in.

We're sorry to hear that you're facing issues with your {product_name}.

Since the product was delivered to you on {delivered_date}, it has crossed the seller's {replacement_policy_period_in_days} - day replacement period. Due to this, the seller will not be able to fulfil your {request_type:replacement/refund} request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the {brand/authorised service centre} and they'll be able to help you out with any product related support you may need.

The invoice for this product has been sent to you in a different email. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here {are the details to the brand/authorised service centre}/ is the brand support link}

{Example -}

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.
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Regards; Team

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