Notes

Hi Rushil,

Thanks for writing in.

We understand your cocern about the exchange through the 'Buyback Guarantee'

We are sorry for the trouble you had to go through.

We would like to let you know that Flipkart will offer customers a minimum assured value when exchanging their phone bought on Flipkart. This policy will ensure that customers get the best exchange value for their old products along with guaranteed future buyback price. The buyback price will always be higher than the regular exchange value.

Below the important notes:

- Customers can log in to their Flipkart account used while placing the order for the old phone.
- Select the new product they wish to purchase.
- Get the buyback value as an exchange discount on the new purchase
-The applicable tenure for the policy is 6-8, 9-12 months from the date of delivery, each tenure will have a separate discount value.
-You can avail the this policy from all pin-codes where Flipkart offers product exchange pick-up facility.
-The BuyBack Guarantee offer will be visible on applicable products’ page from the beginning of 6th month (154th day from the delivery date) -Brand and model of the old device should match the original device purchased on Flipkart with the BuyBack Guarantee -
-The phone should switch on and stay in switch on mode for a minimum of 30 seconds without connecting the charger -
-The IMEI of the old device should match the original device purchased on Flipkart with the ‘BuyBack Guarantee’.
-The phone’s screen and body should not be damaged or broken and the phone must be in working condition.
- Original box, charger, headphones and accessories provided must be good condition,failing to which there will be a small deduction in the discount at the time of redeeming the Buyback. -
-Screen lock should not be active, all forms of screen lock - pattern, pin, password, fingerprint, face recognition, smart lock, etc. need to be deactivated.

An online quality check may be conducted and no test shall be skipped.

If the Original Phone satisfies all the quality checks stated above, only then will the Customer be eligible to avail the Buyback Guarantee. If any or all of the quality checks stated above are not satisfied, the transaction may be cancelled or there may be a deduction to the discount value.

The quality check shall be to the satisfaction of the field executive and his decision shall be final in this regard. The field executives, may, at their sole discretion perform additional checks to assess the condition of the device at the time of exercise of the Buyback Guarantee.

The Customer shall not have any claim/ownership over the Original Phone and the accessories after the pickup is complete.

It is to be noted that there may be a nominal fee charged to the Customer for pick-up of the Old Phone at the time of exercise of the Buyback Guarantee.

Hope this helps.