Notes
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1972273
Zaira
Customer called in to make a follow up on the free file.
call control- name and dob than getting PAS number.
assessing customer's need.
final assistance
1971367
Asiel
Customer called in to request for free file.
call control- providing website.
1973036
Janelyn
appropriate greetings-
call control-
active listening- keep on saying "sorry", customer provided email numerous times.
proper identification- not confirming address
final assistance
1973431
amalyn
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