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Nature of the Problem: Change of plans.
The clients desired resolution: No cancel the reservation with no penalties.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: N/A
What else did you do to resolve the situation: Verify the cancellation policy and it was still on time to cancel with no penalties.
What was the final outcome of the call: Reservation was cancel and fully refunded.
Resolved or Escalate: Resolved
----------------------------------------------------------------------------------
Nature of the Problem:
The clients desired resolution: No cancel the reservation with no penalties.
Did you call the hotel: What was the outcome: N/A
Did you call AAS: What was the outcome: Yes, spoke with and he contacted the hotel to get a penalty waiver. he spoke with
What else did you do to resolve the situation: Advise the customer about the hotels decision.
What was the final outcome of the call: Reservation was
Resolved or Escalate:
-----------------------------------------------------------------------------------


2602_20140407_162320_16378549_2532787861
Ana Maria Banegas 0% she did not stop the recording when gathering the CC info at min 12:45
as coaching she must avoid being in silence for too long.


     
 
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