Notes

Caller name:
Customer Query: CCI for making changes to existing tics
Options Given: took details and informed the terms and conditions , cust held flexible tics, cancelled booking as per terms and conditions , and informed that the tics had to be posted back to us via recorded delivery
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for COJ
Options Given: Informed the terms and conditions and proceeded with COJ , informed the refund amount and date, also asked to post the tics back to us via recorded delivery
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI stating that m-tics/e-tics were not able to be accessed
Options Given: Asked which phone cust held, cust informed that he held personal phone, sent email confirmation on the personal phone and asked the cust to download tics on personal phone via email
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for getting refund on tics
Options Given: informed terms and conditions and gave refund as per terms and conditions
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:
555440171072 3018857918
2395548669



Caller name:
Customer Query: CCI for booking tics
Options Given: took journey details and booked tics
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for having trouble managing the account on website regarding logging in with password
Options Given: took email address and asked the customer to reset password, cust was unable to do so, sent the password reset link from website, asked the cust to log in using the link , cust was still not able to log in, asked the cust to send a screenshot of the error in detail to corporate support
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for getting refund on two different kind of tics , advance and flexible
Options Given: informed terms and conditions and did coj for advance tics and processed refund , for flexible tics processed refund as per terms and conditions and informed to post the tics back via recorded delivery
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for Off-peak service enquiry
Options Given: took journey details and booked tics
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for Off-peak service enquiry
Options Given: took journey details and informed the off peak service times and also its terms and conditions
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for amending existing tics
Options Given: took reference number and checked for amendment and amended the seats accordingly
Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

Caller name:
Customer Query: CCI for seat reservations
Options Given: took reference number and checked for availability of seats and reserved seats accordingly Agreed Solution: cust agreed
Decision Tree Code: na
Incident number:

08717818176
Web Support Phone:
0333 202 2222 Option 3
Corporate 0870 33 33 555 Option 1 & 1
SME – 0870 33 33 555 Option 1 & 2
Corporate Seasons - 0870 156 6688

[email protected] 2400963405